Retail Systems and Contract Manager (Unattended Systems)

Location:Greater London
Job Type:Full Time
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Salary: Circa £42,000

Grade: MG2

Allowances: Not Applicable

Shifts: No

Hours of work: 37

Expiry Date: 02 Oct 2019

About us

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying nearly 600,000 passengers every day between London, Kent and East Sussex.

Just over 4,000 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

  • We aim to be the best
  • We make the difference together
  • We care passionately about our people and our passengers

Your role

We are seeking a Retail Systems and Contract Manager (Unattended Systems) to join our team based in London.

You will be the owner of company Retail Systems and their respective support agreements and contracts on a day to day basis, ensuring technical and operational support is provided. This will include ticket machines, ticket gates and smart ticketing.

You will operate at both a strategic and a detailed level to manage the Southeastern Retail Systems

Working alongside the Retail Systems and Contract Manager (Attended Systems), you will have responsibility for maintaining back office systems, daily reporting, SECOM alarm monitoring and providing expert advice to the Passenger Revenue Accounting Centre (PRAC)

About you

To excel in your role, you will need to demonstrate the following:

  • Experience of working with and knowledge of transport ticketing technologies and systems.
  • Experience of working with and knowledge of the rail fares structure and regulations within the South East area including Oyster, Travelcards, ITSO and CPAY.
  • Experience of preparing and managing large budgets with good numeric analytical skills
  • Computer literate. Good working knowledge of IT systems to include MS Office tools e.g. Word, Excel, Outlook and IT networks.
  • A basic understanding of MS Access.
  • Good data analysis skills, using tools e.g. Excel, Access. Able to gather, analyse and interpret data.
  • Knowledge of the rail industry in the United Kingdom including franchise models.
  • Basic understanding of UK and European procurement rules.
  • Excellent communication skills.

Working here

Based from our Head Office in London you will be required to work 37 hours per week.

Extra benefits

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an impressive benefits package which includes a Contributory Final Salary Pension Scheme, Private Healthcare and free travel on Southeastern, GTR and Gatwick Express rail services. After a qualifying period, you can also look forward to reduced rate travel on other train operators, including European services – benefits which extend to family members

You’ll receive 25 days annual holiday entitlement (excluding bank holidays) and access to an array of discounts for retail and leisure products through our benefits scheme.

Next steps

If you like what you’ve read here and think you are the person we’re looking for then we’d like to hear from you.

As part of our recruitment process you will complete a series of aptitude tests, and undergo a medical and drugs/alcohol screening, prior to employment.

Southeastern welcomes applications from a diverse range of candidates regardless of background, disability or gender and is committed to creating a workforce as diverse as the communities we serve

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

Note: Southeastern has a zero tolerance policy on the misuse of drugs and alcohol by employees, therefore you will be required to attend a medical assessment and undergo a Drugs and Alcohol Screening prior to joining Southeastern. If you fail the drugs and alcohol screening or refuse to take the test, your offer of employment will be withdrawn.