Station Manager

Location:Greater London
Job Type:Full Time
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Salary: Circa £32,000

Grade: MG1

Allowances: None

Shifts: Yes

Hours of work: 37

Expiry Date: 27 Oct 2019

About us

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying nearly 600,000 passengers every day between London, Kent and East Sussex.

Just over 4,000 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

  • We aim to be the best
  • We make the difference together
  • We care passionately about our people and our passengers

Your role

As a Station Manager you will manage all Commercial staff on a day-to-day basis at defined stations to provide a thriving sales environment, excellent customer service, safe stations, efficient train service performance and accurate and timely information for customers.

You will ensure there is a visible Station Manager presence to staff and customers including, but not limited to, presence on the platforms, concourse, gateline or in the booking hall of a key station for a minimum of two hours in the weekday morning peaks (i.e. 0700 hours to 0900 hours) and two hours in the weekday evening peaks (i.e. 1700 hours to 1900 hours). During these times no office or administrative work is to be conducted except in exceptional circumstances. Customer conversations, leading by example and coaching will be the core activities during these times.

About you

To excel in your role, you will need:

  • Proven success in meeting workforce productivity targets.
  • Proven track record of line management experience in a transport environment.
  • Strong interpersonal skills and experienced negotiator.
  • Innovative and creative, highly motivated.
  • Knowledge and understanding of relevant parts of Ticketing and Settlement.
  • Persuasiveness – Presents the key points of an argument persuasively. Negotiates and convinces others, changes people’s views and influences decisions.
  • Communication - Expresses oneself confidently and effectively. Is friendly and engages others in open, honest and productive conversations.
  • Commercial Awareness - Understands and applies commercial and financial principles. Views issues in terms of costs, profits, markets and added value.
  • Leadership – Motivates and empowers others in order to reach organisational goals.
  • Knowledge of relevant HR procedures
  • Taking personal responsibility for actions – Is transparent and honest taking full responsibility for actions. Demonstrates confidence and courage, dealing effectively with difficult situations
  • Problem Solving – Identifies potential difficulties and causes, generating workable solutions and making rational judgements.
  • Flexibility – Successfully adapts to changing demands and conditions.

Hear from our team

This is what some of our existing Station Manager’s have to say....

“I handle the day to day issues like rostering, staffing, safety, team development, managing customer expectations, delivering IIP, improving revenue flows and maintaining a punctual service. The job’s 30% operational, 70% directional. Our aim is cleaner stations, more punctual trains and shorter queues.”

“As well as the more structured days, Station Managers spend part of their time 'on call', which suits me as it means no one day is the same as another.”

“As the ‘bridge’ between senior management and station staff, you must be a good communicator who sees the big picture and respects the small ones. It’s about gauging situations, being consistent and engaging openly with people. I’m never bored and get excellent direction from above, with lots of freedom and power to deliver.”

Working here

You will work a varied shift pattern, which includes weekends, bank holidays and nights.

You may be required to start work early and some shifts will mean you will finish after the last train has dispatched for the evening – so ideally you will have your own transport to get to and from your place of work.

Extra benefits

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an impressive benefits package which includes a Contributory Final Salary Pension Scheme and free travel on Southeastern, Southern, London Midland, Thameslink, Greater Northern and Gatwick Express rail services. After a qualifying period, you can also look forward to reduced rate travel on other train operators, including European services – benefits which extend to family members

You’ll receive 25 days annual holiday entitlement (excluding bank holidays) and access to an array of discounts for retail and leisure products through our ‘Benefits for You’ scheme.

Next steps

If you like what you’ve read here and think you are the person we’re looking for then we’d like to hear from you.

As part of our recruitment process you will complete a series of aptitude tests, and undergo a medical and drugs/alcohol screening, prior to employment.

Southeastern welcomes applications from a diverse range of candidates regardless of background, disability or gender and is committed to creating a workforce as diverse as the communities we serve

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

Note: Southeastern has a zero tolerance policy on the misuse of drugs and alcohol by employees, therefore you will be required to attend a medical assessment and undergo a Drugs and Alcohol Screening prior to joining Southeastern. If you fail the drugs and alcohol screening or refuse to take the test, your offer of employment will be withdrawn.