The Digital Accessibility Manager sits within the Digital Design Team – UK Global Commercial Banking.
The Digital Design (DD) function is focused on supporting the strategic and revenue growth priorities of the Bank. The function focuses on understanding customers and the identification, development and execution of Marketing strategies, campaigns and activities that support and strengthen the HSBC brand, support the drive for revenue and increase customer value and satisfaction in order to meet agreed targets and objectives at both a global and market level.
This role is part of the DD team, which sets the Digital standards for HSBC – for both design and customer experience. DD works with all Global Functions and covers all customer touch points from the public website through to transactional internet banking and channels such as desktop, mobile/tablet, app and ATM. DD works to inspire, facilitate and create global examples of excellence to make our Digital experience better for customers and increase the Digital reputation and profits of HSBC.
The role holder is responsible for:
Providing technical accessibility support for digital projects
Assisting and helping projects meet internal and external digital accessibility requirements
Managing stakeholders and external agency relationships relevant to the role
Working with the DD Head of Digital Governance to review and maintain HSBC’s internal accessibility standards