CIB Operations – Fund Accounting Analyst - Associate

Job Type:Full Time
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Position Summary

J.P. Morgan Fund Services provides services including fund accounting, fund administration, Investment Operations, and Transfer Agency to mutual and pension funds. Edinburgh Operations is a department within the EMEA Fund Services Operations.

Role Description

This is an Associate position based in Edinburgh. The Operations team provides services across Fund Accounting and Investment Accounting Funds on a daily, weekly and monthly basis. Fund types range from, but not limited to Unit Trusts, OEICS, Multi Manager, SICAVs, Life & Pension Funds.

Key Responsibilities of Fund Accounting Analyst Associate Role

  • Be a primary point of contact for operational activity across all Fund Ranges administered in Edinburgh, working as a trusted client partner and advocate, ensuring strong strategic alignment and open communication
  • Manage a team of professionals who work within Edinburgh Operations
  • Proactive management of key queries relating to event capturing, processing and reconciliation.

  • Manage Teams workload to ensure individual, team and departmental deadlines and objectives are met.

  • Manage relationship and open communication between JPM Utility Hubs and external counterparties, within prescribed timeframes.

  • Ensure all daily functions are completed to meet the agreed service levels

  • Manage group email boxes and internal enquiry management tools to ensure queries are resolved and responded to within a timeframe and manner sensitive to the urgency of the event, and in accordance with prescribed service levels.

  • Take full responsibility for adherence to all departmental procedures, policies, checkpoints and controls

  • Provide support, guidance and training to other team members when required.

  • Identify process inefficiencies and manage change through operational process improvements

  • Provide effective team communication, in partnership with Team Managers, through Fast Meetings, regular 1:1’s and team meetings.

  • Identify any process and/or procedural changes required as a result of changes to client SLA’s, markets, daily operations or business functions.

  • Support Senior Management with appropriate escalation of all issues, service updates and progress updates for clients.

  • Be an active participant on key initiatives driven by the Edinburgh Operations Management Team

Key Responsibilities of Edinburgh Operations Team

  • Ensure timely, detailed and accurate processing across fund ranges.

  • Ensure full execution of morning and afternoon, intra and end of day controls and checks.

  • Build effective relationships with internal Utility Hubs to ensure client SLA’s are met

  • Proactively partner with Utility Hubs to share ideas, tools and techniques to improve service levels and processes.

  • Create an environment that fosters and supports thought leadership, innovation and creative problem solving
  • Use creative thinking strategies, techniques and tools to develop new ideas

  • Ensure we remain adaptable and responsive to the changing regulatory landscape



  • Strong sense of ownership and responsibility
  • Approaches change with a positive attitude
  • Comfortable with change, ambiguity, debate, conflict and informed risk taking
  • Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective
  • Multi-tasker who can manage multiple streams of work concurrently
  • Investigate opportunities for self-development and improving knowledge of the business in order to improve skills and deliver maximum service levels.
  • Able to work effectively across cultures and take advantage of time zones to deliver more effectively to the client
    Required Experience
  • Solid experience in Operations or Client Service Management
  • Evidence of organizational and time management skills
  • Ability to manage change with conflicting priorities
  • Demonstrate experience of multi-tasking and effective time management with attention to detail in a fast paced environment.
  • Ability to drive Team forward with support from Management Team
  • Strong written and verbal communication skills
  • Microsoft Office skills: Excel, Word and PowerPoint
  • Good understanding of the control infrastructure within Fund Accounting
  • Comfortable working across all levels of the organization and bringing teams together to achieve results

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government’s Disability Confident Scheme.

Closing Date: November 07, 2019