Customer Service Advisor - Technical Case Management

Location:Greater Manchester
Job Type:Full Time
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Contract Type: Permanent

Working Hours: 40 per week

Salary: Basic of £17,510 + OTE £17,510 + Benefits

Are you a fun, caring, exceptional individual? If so you've come to the right place. As much as we want to make people feel at home on a sofa they love, we want you to feel at home in a job you love. There are a lot of cogs that turn in Sofology to keep us running, and yours is a vital one.

The Role:

We are looking to hire a Customer Service Advisor - Technical Case Management who will act as a first point of contact to our customers to enable them to solve any technical issues or queries that they have. You will champion excellent customer service and have their best interests at heart.

Key Responsibilities:

Gain and maintain customers' trust through your product knowledge, expertise and troubleshooting skills.

Use problem-solving and people skills to assure swift resolutions to our customers first time technical queries.

Provide insightful advice and friendly hands-on technical support to our customers.

To quickly diagnose product issues on the spot, explaining situations with patience and empathy.

Educate your team members and customers about our products, keeping your own technical know-how up to date.

Multi task and have a solid work ethic with the ability to work to deadlines and prioritise workload.

Demonstrate a passion for excellent, world-class customer service.

What are we looking for:

Ability to make and influence decisions with strong people skills and ability to solve problems without support.

Excellent written & verbal communication skills.

Excellent IT skills.

Has a ‘can do' positive attitude, a cheerful self-starter and can think on his/her feet.

Will be a Brand advocate, representing themselves and Sofology in a positive and professional light at all times.

Working Hours:

40 hours per week with operating hours of Monday - Friday 8.00 am - 6.00 pm, Saturday 10.00 am - 6.00 pm (Shift Patterns 8-4 ,9-5,10-6)