Account Delivery Executive

Location:Reading
Job Type:Full Time
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Come as you are. Do what you love.

Every year, we seek feedback from our team and one of the questions we ask them is to describe how they feel about working at Microsoft: The most commonly used word is proud.

This is because the soul of our culture and team in Microsoft Services is also our purpose - our desire to make a difference. It is why we are all here.

The role

The Account Delivery Executive (ADE) is an account delivery leadership role within our top, relationship and strategic investment accounts, who oversees all account resources, relationships, delivery execution, profitability as well as the longer term growth opportunities as we truly seek to drive digital transformation within our customers.

The Account Delivery Executive owns the end-to-end delivery relationship within 1-4 customer accounts, representing Microsoft Services throughout the deal phases whilst demonstrating a critical partnership with Sales. This role leads delivery teams from both consulting and support capabilities, ensuring there is a single point of contact/escalation for the customer. The Account Delivery Executive is on point to drive customer satisfaction whilst ensuring services revenue growth & profitability, creating delivery plans that support the account strategies, drive digital transformation and of key important demonstrating customer value realization.

It’s never been a more exciting time to join us on this journey …

Responsibilities

  • Business Value Management – End to End Business Approach

  • Influence and manage customer expectations within 1-4 accounts, based on an end-to-end Delivery – Support lifecycle

  • Investigate the customer’s long-term business objectives, anticipate future technical needs and lead/inspire our customers as they transform their business

  • Lead exec/senior customer conversations to optimize business outcomes for the customer and Microsoft

  • Ensure high quality governance activities occur in line with customer and MS defined business outcomes

  • Opportunity Management

  • Leverage customer, partner and internal teams to drive high quality opportunity management

  • Map Microsoft solutions and strategies to the customer environment and drive strategic development and delivery plans to provide the highest value to the customer

  • Work with Services Executive(s) and Account Manager(s) to execute a sales and business development strategy to meet customer and market demand

  • Contract Initiation

  • Drive clarity and customer understanding in creation of contracting documents necessary to proceed with delivery of services

  • Delivery and Resource Management

  • Manage end-to-end customer delivery for assigned account(s) meeting customer requirements, profitably targets and engagement contract expectations

  • Prioritize strategic business objectives, performing “bottom up” business planning and quarterly reviews

  • Drive Services forecasting, compliance and approvals of investments

  • Services Leadership

  • Embodies the One Microsoft spirit, and is an ambassador for Services Delivery

  • Communicate vision, drive account strategies and commitments together with mentoring relevant roles within Services and across Account teams

  • Resolve customer escalations and when appropriate, raise to Services Leadership visibility with a clear summaries and recommended resolutions

  • Review and contribute to Account Plans,, Services Growth Plans and Services Delivery Plans

Qualifications

  • Drive an end-to end customer centric approach through all areas of your role

  • Support, coach and enable teams to drive delivery excellence through customer satisfaction activities and behaviors

What we’re looking for

  • Proven capability to deliver strong transformational programs

  • Commercial innovation and leadership

  • Ability to define and clearly communicate Account strategy & ROI

  • Understanding of markets, customers and competitive products

  • Relevant Industry knowledge

  • Ability to translate business requirements into technology solutions and driving these to business value

  • Ability to encourage teamwork and collaboration through effectively managing change

  • Problem solving and escalation management

  • An ability to articulate IT operations and supporting business process management

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.