Bilingual Customer Support Representative - English + Italian/Spanish

Location:Greater London
Job Type:Full Time
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Expedia

Bilingual Customer Support Representative - English + Italian/Spanish

Would you like to work with a product that allows you to impact the lives of millions of people in a significant way?

Are you looking for a new challenge in an exciting environment that offers the agility of a start-up but with the resources of a multinational?

The Mission:

We continue to build a culture of extraordinary customer service working directly with property owners who list their properties and travelers, who are looking to book a great vacation rental. We are the voice of Vrbo, bridging the gap between our sites and our customers. Consider us global detectives who dive headfirst into issues and questions and emerge with solutions.

Our People Have What it Takes to Succeed:

We move quickly and deliberately using data to guide our decisions and testing to achieve breakthroughs. We welcome new ideas, opinions and pitches which we can Test & Learn in a trusted working environment. We communicate directly, share feedback at all levels, and engage in.

What You´ll Do:

Supporting our Customers: Inbound/Outbound Phone, Chat, Email and Social media, understand our customers to provide workable solutions

Ownership: You will aim to understand customer needs delivering the right solution first time, every time

Partner education: You will enable our Partners to optimize their property listing(s) potential through education, position relevant products, tools or services

Traveler education: Inform our Travelers how to search, inquire, book and stay at one of our 2 million unique places to stay

Advocate for customer needs by developing & pitching new ideas - playing your role in revolutionizing the travel industry!

Markets: Supporting our Spanish and English-speaking customers, partners or travelers.

Who You Are?

Native or bilingual level of both English + Spanish/French/Portuguese/German/Italian

Experience: Background in Customer Support in either retail or contact centers

Focus on Customer Loyalty: We are looking for people who are able to understand our customer needs and deliver a world-class customer support

Motivation: Highly motivated and passionate about connecting to the customer

Openness: Growth mindset, open to new ideas, embrace feedback & coaching and challenge our beliefs to deliver exceptional customer experience

Communication: Strong verbal and written communication skills

Professionalism and team work: good people and interpersonal skills to build effective relationships. Maintain calmness under pressure

Analytical: Attention to detail and ability to interpret information making sound recommendations

Knowledge retention: ability to learn and retain knowledge of our products or services

Industry advantages: travel websites, online advertising, eCommerce or additional languages; these are desirable but certainly not essential

Vrbo

Planning and Quality Delivery: you prioritize and handle tasks with minimal assistance and direction; Reliably meets all team commitments and goals; Demonstrates willingness and capability to take on additional tasks

Data Driven Business Insight: you use software, data and tools to conduct analysis and derive insights; you translate data and insights into actionable improvements or growth opportunities and customize analysis and explanation of insights for each partner

Expertise Development: you can quickly build and maintain expertise in Vrbo offerings, the vacation rental market, and general eCommerce standard methodologies

Continuous Improvement and Agility: you are willing to learn and adopt agile principles, you look for improvement and feedback and adopt changes. You maintain work effectiveness even with changes in tasks and priorities

Internal Collaboration: you work well with cross-functional teams and use and build internal network

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Benefits & Perks:

  • Competitive health and insurance benefits

Competitive salary

Annual target bonus or commission

Paid vacation and sick time

Employee Stock Purchase Program

Free snacks and beverages

Frequent company update talks with our leadership team

Free listing on Vrbo.com

Electronic, adjustable stand-up desk

Casual dress

Why Join Us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

About Vrbo:

In 1995, Vrbo introduced a new way for people to travel together, pairing homeowners with families and friends looking for places to stay. We were grounded in one purpose: To give people the space they need to drop the distractions of everyday life and simply be together. Since then, we've grown into a global community of homeowners and travelers, with unique properties in 190 countries around the world. Vrbo makes it easy and fun to book cabins, condos, beach houses and every kind of space in between.

Vrbo is part of VRBO and the Expedia Group family of brands and offers homeowners and property managers exposure to over 750 million visits to Expedia Group

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.