|Job Type:||Full Time|
CIB Treasury Services - Client Service Specialist - Professional – Bournemouth – German Linguist
Client Service is responsible for service delivery to more than 12,900 proprietary clients and more than 37,000 firm-wide clients across multiple segments & markets. The Implementation of new business, proactive service, reactive service & technical support across the TS product spectrum are all delivered through a range of channels that can be tailored to our client’s needs. 1,260 client service professionals are located in 49 cities globally and support 20 languages ensuring that our diverse client base experiences best in class service.
- Answering incoming telephone
calls into the Europe, Middle East and Africa Solution Centre
- Work as part of a team of
Customer Service Specialists reporting into a Solution Centre Supervisor
- Respond to telephone calls
and/or emails relating to Treasury Services Cash Management enquiries.
Examples of the types of enquiries received are Balance Enquiries, Debit /
Credit Enquiries, initiation of investigations and enquiries to return,
recall or obtain further details
- Learn how to respond to
enquiries on JPMorgan Branches including EMEA, WHEM and APAC
- Work across multiple shifts
mainly covering core hours but potentially any time between 6am and 6pm UK
- Talk to external Multinational
Corporate, Financial and Non-bank Financial Institutions and internal
- The successful applicant must
be prepared to work under pressure and focus on achieving the team’s
objectives, which includes answering incoming client calls within a
defined timeframe and accurately.
- Assisting with root cause
analysis reduce the amount incoming calls and work with clients to enable
them to self- service whenever possible
- Use a number of different
enquiry systems to successfully identify relevant information
- Strong written and verbal
communication skills including fluent in English and German at a business
- Demonstrate strong customer
- A full working knowledge of
FTS, PRPC & iRecs would be an advantage
- Ability to work to deadlines
and good time management skills
- Good Excel and PC skills
About J.P. Morgan’s Corporate & Investment Bank:
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Further information about J.P. Morgan is available at www.jpmorgan.com.
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government’s Disability Confident Scheme.
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