Service Delivery Lead

Job Type:Full Time
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Service Delivery Lead

Would you like to Support the MOD and RoyalNavy by helping to deliver the Combat Systems Trials Programme using ServiceManagement expertise to enable the Operation and Use of the SharedInfrastructure on Type 26 Frigates? We currently have a vacancy for a ServiceDelivery Lead at our site in Portsdown Technology Park.

As a Service Delivery Lead, you will beproviding delivery, change, service asset and configuration managementcapabilities in support of the Integration Trials Team enabling the Land BasedIntegration Facility (LBIF) Service to operate at the required functionalstate.

The Land Based Integration facility (LBIF) willdeliver functional integration, performance de-risking and nominated formalassurance and acceptance activities and is based at Portsdown Technology Parknear Portsmouth. This role will focus onthe Type 26 Frigate integrating and testing of the Local infrastructure and systemsthat have been created.

This role will be based at Portsdown TechnologyPark – However, travel will be required to our Scotstoun & Filton sites, onboard ships and suppliers premises as necessary.

Your main responsibilities as a ServiceDelivery Lead will involve:

Delivering the LBIF local Service Desk, thatwill include processing and implementation of Requests for Change, ServiceRequests, Incident and Service Improvement Reports.

Acting as the Process Owner for the relevantprocesses within the Service Management regime.

Providing the current LBIF Build State andupdate of the LBIF Configuration Management Database.

Maintaining the Definitive Media Library andits artefacts.

Your skills and qualifications:


In depth knowledge of Information Technology InfrastructureLibrary (ITIL)® based service management at ITIL Expert level or workingtowards it.

Extensive service management experience in afast paced, operationally intensive, networked environment operating under anITIL based regime

Knowledge of ITIL based Service Management (SM)toolsets, ideally including JIRA Service Desk, BMC Remedy


Background inmilitary or Civil Service role with defence experience

What we're looking for in you:

You will be a strong communicator able toengage with a range of stakeholders to forge partnerships and influencecustomer expectations. You will also have excellent attention to detail andflexibility to work to changing deadlines.

Location: PortsdownTechnology Park – Portsmouth

Salary: Competitive

Benefits: Ouremployees receive an excellent benefits package which includes a competitivepension scheme, enhanced annual leave allowance and a Company contributed ShareIncentive Plan. We also offer a range of additional benefits such as flexibleworking, an employee assistance programme, Cycle2work and many local andnational employee discounts. Some employees may also be eligible for an annualincentive.

BAE Systems

BAE Systems is one of the world’s leadingglobal defence, security and aerospace companies. We work at the cutting edgeof technology, creating more than 100 new inventions every year for customersin over 100 countries

Combat Systems

We design,develop, integrate and provide through-life support to naval combat systemsthat enable navies to protect nations. Vital information from ship sensors suchas radar and sonar, are captured through our core product, the CombatManagement System. This advanced technological capability allows ships crews torapidly respond to potentially life threatening situations.

In using thiscutting-edge technology, we are at the forefront of defence system integration.Our products feature across the Royal Navy’s surface fleet aboard Type 23frigates, Type 45 destroyers and Queen Elizabeth Class aircraft carriers. Thenew Type 26 Global Combat Ships, under construction by BAE Systems in Glasgow,will also use the next generation of our combat systems.

We prideourselves on being the combat systems integrator of choice, not onlyintegrating our own products, but those of other defence companies too in delivering combat systems for both the Royal Navy and internationalcustomers.

We offersignificant opportunities for committed employees to learn and develop with us.The health and well-being of our employees matters to us and that’s why weoffer the flexibility for you to do what’s important to you, whether that’spart time hours, job sharing, home working, or simply the ability to flex yourstart and stop times. Where practical, we’ll support a working pattern thatsuits your lifestyle and helps you reach your full potential.

Attracting andretaining the sharpest minds is essential for a globally competitive UK navalengineering business. BAE Systems is an equal opportunities employer and ouraim is to recruit the very best talent and we welcome applications from adiverse range of people, from all backgrounds, with many different skills,experience and perspectives. Please note we will not use any personalinformation relating to your background at any stage of the applicationprocess.

**Please be aware that many roles working for BAESystems will be subject to both security and export control restrictions. These restrictions mean that factors includingyour nationality, any previous nationalities you have held, and/or your placeof birth may limit those roles that you can perform for the organisation.

Due to thevolume of applications we receive, we sometimes close our vacancies early. Itis therefore advisable to apply as early as possible if you would like to beconsidered for a role with BAE Systems.**