Business Architect

Location:Greater London
Job Type:Full Time
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Role Title: BusinessArchitect

Business: Operations

New or Existing Role?New

Grade: GCB4

Role Purpose

  • GBM Business Architect is a key role, based

within the GBM Chief Operating Office team in London, reporting to the EMEA

GBM Head of Design & Architecture.

  • The Global Banking

and Markets COO is positioned as a key role in the senior management layer

of GBM Executive Committee. The GBM

COO is responsible for cost governance & remediation, operational risk

management, business operations and, key to this role, strategic

enablement. Strategic enablement is the capability of business design

& architecture, through transformation solutions and into change

delivery. The GBM Business Architect role is the key in thorough and

cyclical review and redesign of both the business function operating

models and key project operating models within those functions, in

conjunction with each business unit’s own change and architecture teams.

  • The scale and

diversity of the activities across our countries provide a unique

challenge. Service centres now collectively account for the largest

headcount in GBM COO and will be a large focus in the near term. Further

to this, the breadth of products; from Security Services, through to

Capital Markets, requires the role holder to have vast sell side


  • The successful

candidate will be expected to be a strategy thought contributor, who is

instrumental in the delivery of multiple, global, related GBM Design &

Architecture projects. The job holder contributes to the design and

development of architectures that are aligned with Group standards, corporate

& business strategy, meet business objectives and satisfy all relevant

regulatory and operational risk controls. The standards expected are those

of an external consultancy.

  • The role holder

may also be required to act as a spokesperson for the EMEA GBM Lead and

contributes to the development of Group standards, and identifies and

implements new practices, processes and technologies where required. The

job holder mentors less experienced staff members and promotes an

understanding of the value of Design & Architecture, and of use of processes,

technologies and standards across multiple asset classes and regions.

  • Strong Design

& Architecture and strategy experience is key, along with a strong

understanding of new techniques in solving target operating models.

Further knowledge of big data, automation, distributed ledger technologies

and digital delivery is also required to ensure that they can collaborate

and contribute to the wider GBM innovation strategy.

  • This role will be

based in London, however facing off to a global stake holder audience.

Key Accountabilities

Impacton Business

  • Support the EMEA and Global Head of Design & Architecture for targetoperating model development and normalization;
  • Contribute to the development and implementation ofglobal Design & Architecture strategy and standards;
  • Work with technology and data architects within thebusiness to ensure solutions are deployable and effective;
  • Ensure that process modelling, tools and the acceptedbest practice techniques and standards provided by HSBC are utilised;
  • Actively promote the benefits of Design &Architecture, accepted best practice techniques, standards and tools to otherareas of the Group and external suppliers where necessary;
  • Ensure the highest level of quality for all activitiesand products within relevant field of influence by providing a consultancy roleto business teams where appropriate;
  • Introduce new techniques, products, services,technologies and standards where needed, via the appropriate channels and inagreement with the rest of global Design & Architecture;
  • Where appropriate, provide full life cycle business architecturalguidance to change and delivery teams and ensure quality deliverables;
  • Mentor and coach less experienced members of staff;
  • Stay abreast of transformation trends and advise thebusiness about potential benefits/impacts;
  • Ensure compliance with all relevant internalinstructions (FIMs, GSMs, circulars) and external regulatory requirements,including the management of operational risk and adherence to the Group’sstandards of ethical behaviour.

Customers /Stakeholders

  • Understand and

articulate Design & Architecture issues across the GBM business for

EMEA and identify the concrete business benefits to be achieved by

addressing those issues

  • Provide

thought-leadership in shaping the solutions to those issues

  • Coordinate, manage

and prioritise all demand for improvement, within that domain, ensuring

alignment with operational strategy for all sub-functions

  • Documented and prioritised remediation


  • Documented and communicated business


Leadership &Teamwork

  • Motivate the broader COO team (matrix)

to focus on key architecture issues and deliver high performance, high

energy, and high focus

  • Promote effective communication across the

COO team so the ‘team’ understands how to come together to deliver success

  • Set the

standards by cultivating an operating environment that reflects the HSBC

brand & values

  • Lead by example – deal with others as one wants

to be dealt with, exert discipline and focus in overcoming challenges,

speak up about perceived issues rather than ‘sweeping it under the rug’,

and promote the ethos of a winning team rather than a winning individual

Management of Risk

  • The jobholder will ensure the fair treatment of our

customers is at the heart of everything we do, both personally and as an


  • This will be achieved by consistently displaying the

behaviours that form part of the HSBC Values and culture and adhering to

HSBC risk policies and procedures, including notification and escalation

of any concerns and taking required action in relation to points raised by

audit and/or external regulators.

  • The jobholder is responsible for managing and mitigating

operational risks in their day to day operations. In executing these

responsibilities, the Group has adopted risk management and internal

control structure referred to as the ‘Three Lines of Defence’. The

jobholder should ensure they understand their position within the Three

Lines of Defence, and act accordingly in line with operational risk

policy, escalating in a timely manner where they are unsure of actions


  • Through the implementation the Global AML, Sanctions and

ABC Policies, supporting Guidance, and Line of Business Procedures the

jobholder will make informed decisions in accordance with the core

principles of HSBC's Financial Crime Risk Appetite.

  • The following statement is only for roles with core

responsibilities in Operational Risk Management (Risk Owner, Control

Owner, Risk Steward, BRCM, and Operational Risk Function

  • The jobholder has responsibility for overseeing and

ensuring that Operational risks are managed in accordance with the Group

Standards Manual, Risk FIM, & relevant guidelines & standards. The jobholder should comply with the

detailed expectations and responsibilities for their core role in

operational risk management through ensuring all actions take account of

operational risks, and through using the Operational Risk Management Framework

appropriately to manage those risks.

This will be achieved by:

  • Continuously reassessing risks associated with the role

and inherent in the business, taking account of changing economic or

market conditions, legal and regulatory requirements, operating procedures

and practices, management restructurings, and the impact of new


  • Ensuring all actions take account of the likelihood of

operational risk occurring, addressing areas of concern in conjunction

with Risk and relevant line colleagues, and also by ensuring that actions

resulting from points raised by internal or external audits, and external

regulators, are correctly implemented in a timely fashion.