Sr. User Experience Design Lead – Vice President - London

Location:Greater London
Job Type:Full Time
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The Digital Wealth Management Digital team is charged with creating a fully integrated, elegant and seamless digital experience across the entire life cycle for both clients and advisors, creating a compelling omni-channel experience that both creates efficiencies for clients and advisors and enhances their relationships. We build the strategic vision and execute programs to bring to life this digital experience, driving 360-degree client engagement. Our organization works closely with the business, both in Global Wealth Management and Chase Wealth Management, with teams aligned to front-office regions, service teams, strategy and solutions teams, marketing and technology. This structure enables us to create solutions that drive revenue, increase advisor efficiency, improve client satisfaction and grow market share.

About the Opportunity

As a Lead UX Designer, you will leverage your deep understanding of experience design for digital products. This is a hands-on designer role. You will be self-organizing and collaborate with a multi-disciplinary team that includes researchers, product managers, engineers, and business partners who share your passion for delivering unique and innovative financial digital products and services of all kinds, including trading and advice platforms. In addition, this role will be working directly with our New York based and international team, including remote teams in Bangalore, Singapore, Hong Kong, London and Geneva.

About You

You’re a UX Designer who designs thoughtful, elegant, and intuitive experiences. You have a gift for simplifying the complex. You obsess about the details, but you also understand the big-picture product eco-system. You’re passionate about user research and you place the customer’s needs above your own preferences. You prototype low-fidelity ways of solving problems and design experiences that can scale. You leverage design thinking methodology and can easily articulate the strategy behind your design decisions to your team. You thrive when working in a collaborative environment and are not threatened by critique and feedback. You seek out analytics and user testing data to help guide future design decisions, and you iterate with a focus on continuous improvement.

Roles and Responsibility:

  • Execute hands-on mobile and web designs from conception to launch
  • Collaborate with researchers, content strategists, designers, product managers, product owners, and developers on design deliverables
  • Create wireframes, user flows and prototypes to communicate intended experiences
  • Work with UX Researcher on strategies for validating design solutions
  • Present and communicate work and recommendations to stakeholders.


  • 7+ years of experience in

experience design and graphic / visual development required

  • BFA or BA in related design field
  • Ability to synthesize complex,

interdependent, and sometimes competing needs

  • Awareness and practical

understanding of current technologies and their application and relevance

to digital experiences

  • Proven understanding of responsive

web & mobile application design and wireframe development

  • Solid communication and

interpersonal skills

  • Thrives in a fast­-paced,

collaborative, team­-oriented, cross-­functional environment

  • Ability to influence others and

provide thought leadership on design

  • Actively listens, hears and

understands what is said and not said, and with nuanced comprehension of

meaning and intent

  • Team work: Develops and sustains

effective and cooperative working relationships with peers, managers and

other internal or external stakeholders

  • Flexibility/adaptability (ability

to change direction based upon team and stakeholder consensus)

  • Expert level ability in design

software applications that include Sketch and prototyping programs such as

Principle and InVision

  • Understanding of digital

accessibility principles preferred

  • Online portfolio demonstrating

superior product design experiences required

  • Willingness to travel
  • Willingness to work outside of 9-6 hours in order to accommodate communications with international colleagues.

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government’s Disability Confident Scheme.

Closing Date: August 28, 2019