Customer Service Officer - Business Banking Small Businesses

Job Type:Full Time
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The Business Specialist role is basedwithin HSBC Business Banking Small Businesses – Commercial Banking UK

Some careers prize diversity more than others

If you’re looking for a career where you will berespected as an individual and valued for the contributions you make, join HSBCand discover how diversity drives our success. Whether you want a career thatcould take you to the top, or simply take you in an exciting new direction,HSBC offers opportunities, support and rewards that will take you further.

When joining HSBC Commercial Banking UK, you willbecome a valued member of our team, we take the time to get to know you andthere will be many tailored development opportunities along the way to supportyour career to grow as much as you want. We can offer you a competitive pay andbenefits package. This includes private healthcare for all UK-based employees,enhanced maternity, shared parental and adoption pay, and support when youreturn to work, and a contributory pension scheme with a generous employercontribution. But this is only the start, we work closely with our colleaguesto understand their life balance needs and we support them with several schemesand initiatives. We can’t wait to tell you about our ways of working, wellbeingagenda and our healthiest human system.

ThroughBusiness Banking (BB) our global network offers comprehensive support andservices to businesses in the Small to Medium sized Enterprise (SME) market.From expanding overseas to managing the cash and trade flows of an establishedenterprise, the Business Banking team of Relationship Managers and ProductSpecialists provides a range of end-to- end solutions designed to help smalland large businesses reach their potential

The roleof the Customer Service Officer (known at HSBC as a Business Specialist) is todeliver a professional face to face service experience to customers,prospective customers and professionals in order to maximise contributiontowards the Business Banking Portfolio segment and to improve customerengagement.

We alsowelcome part-time applications and offer flexible working arrangements.

Your responsibilitieswill include:

  • Being an ambassador for HSBC

and develop the bank’s profile in the local business and wider community

  • Supporting customers and

placing their needs at the forefront of all that we do, setting world

class standards

  • Seeking new opportunities

and nurturing existing relationships to identify new business


  • Building a network of

business introducers in the local professional and business community

  • Adhering to structures and

processes in place for the management of credit, operational, reputation,

financial crime and regulatory risk