Business Analyst

Location:Greater London
Job Type:Full Time
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Role Title: BusinessAnalyst

Business: Risk

New or Existing Role? New

Grade: GCB5

Role Purpose

  • Compliance

Transformation (CT) ensures effective and efficient definition, planning,

management and execution of global change programmes related to financial

crime risk, supporting the FCR business teams and HSBC to meet its

regulatory commitments.Financial

crime risk covers key areas such as money laundering, sanctions and

anti-bribery and corruption. Global Transformation Business Analysts are

at the centre of how Transformation shapes, delivers and embeds change

working with the business and our delivery partners. They are typically

responsible for Requirements Management, Design, Change Management and

Implementation Management. Business Analysts work collaboratively with

delivery partners and subject matter experts in gathering, translating and

clarifying requirements and defining design options. In systems related

projects and programmes, the role holder will support Software Delivery

and IT Operations with the translation of business requirements and

designs into more detailed functional requirements and designs, often

representing the voice of the customer and business in these discussions.

The Business Analyst’s change management activities span from early change

planning and audience analysis; through to designing and delivering change

interventions (e.g. communications, training, support, organisation

alignment); and tracking and taking actions on change readiness, adoption,

and feedback. Business Analysts are also responsible for Implementation

Management, including planning, controlling and reporting on

implementation of the change ‘product’, focusing on accelerating benefits

and minimising risk during deployment. Implementation activities will also

include managing implementation readiness and managing the early stages of

implementation (e.g. pilot). In reengineering projects, they work closely

with the Process Consultants in analysing and re-engineering world class

business processes. Business Analysts will often lead design workstreams

or teams, managing other Global Transformation Analysts, SMEs and

resources from our delivery partners.

Key Accountabilities

Impacton Business

  • **V**alue Creation
  • Employs

an improvement mindset to identify and define issues or problems that are less

obvious; participates actively and constructively in brainstorming meetings

where problems are discussed and/or resolved

  • Brings

structure and order to undefined problems and/or large scale problems, making

them easier to address and solve

  • Uses systemic

thinking and creativity in devising solution options

  • Evaluates

relative costs, benefits and obstacles of potential solutions before implementing

  • Articulates

or translates complex information in clear, meaningful and structured way to

suit audience

  • Understands

the Group’s priorities, business drivers, competitors and competitive

strategy to help drive strategically aligned solutions, considering

aspects of risk/reward.

  • Questions

small-scale business decisions that do not

  • demonstrate

alignment to the Group’s commercial strategy

  • Anticipates

issues and risks and acts to mitigate these quickly;

  • handles

any unforeseen roadblocks swiftly and effectively

  • Thinks

ahead to identify potential risks to service or performance and deals with

them proactively; effectively manages review processes to identify quality

issues early

  • Builds

effective working relationships with analysis and design teams in our

delivery partners and works well with external partners

  • Often

acts as an expert across multiple projects or programmes simultaneously,

guiding the teams on their requirements gathering, design, change or implementation

approach. May conduct one off business research and analysis tasks related

to programme or project scope.

  • Operational


  • Defines requirementsmanagementprocessesand designs

detailed business solutions andstructures basedon business

requirements; challenges business intent in a constructive


  • Identifies areas of

impact on the target operatingmodel and

designsactivitiesto mitigate impact

  • Manages requirementstraceability throughdesignand delivery
  • Utilisesfinancial skills todevelopa high level businesscase, considering investmentand high levelbenefits
  • Manages the changeimplementationactivities, including

business readiness assessment(i.e. avoiding multiple change

clashes), implementation pilot (includingapproach and checklists)and actual implementation(including reporting

status and issues)

  • Manages thechange audience through the commitment curve with communications,training and development
  • Supportsreengineeringof processes,where process is one of the manypartsof the change, and provides detailed guidance

on process design (considering risk, end-to-end and cost)

  • Supportsthe programme management with impact assessment for change requests ondesign,scope,time, budgetor efforton programme planand providesaccurate

estimatesfor handlingnew requirements,designchangesand scope

  • Supports

project or programme resourcing activities

  • Allocates

tasks and objectives to other analysts on a project or programme

  • Capability

and People Development

  • Promotes

pace and energy within the team and leads by example

  • Understands

differences between people as an opportunity to learn from varied viewpoints

  • Gains

a clear understanding of others’ point of view by listening, asking clarifying

questions and reflecting back; encourages and facilitates open and honest debate

with tact and integrity, even where sensitive issues are involved

  • Supports

others design efforts where they have relevant experience and operates in

a collaborative manner

  • Organises

team engagement and motivation initiatives (e.g. learning and development opportunities,

team networking events etc.)

  • Builds

professional relationships and networks with people in or outside the team

as part of day-to-day work

  • Seeks

opportunities to work collaboratively across boundaries

  • (e.g.

with different teams, geographies, cultures etc.)

  • Manages

a team and the performance of individuals against performance objectives and

project or programme plan

Major Challenges

  • Content heavy role – BusinessAnalysts must demonstrate strongbusinessknowledgeand sound business sense, and stay abreast of

the industry, business-wise andtechnology-wise.

  • Stakeholdercomplexity – BusinessAnalystswill oftenneed gather requirementsand agree designsacross business stakeholders, dealing withdifferent interests and resolving disagreements and conflicts, and

sometimes needing tochallenge poor requirements and design decisions. They will often attend and lead these meetings or

workshops with noGlobal Transformation supervision.

  • Multi-disciplinary –

BusinessAnalystsneed tobe able to shape businessrequirementsand solutiondesigns that encompass all aspects ofthe delivery (customer,people,process,policy, technology - system, data, infrastructure, etc).Often BusinessAnalystswill

work across multiple projects atthe same time

  • **Role


  • Thevision statement for Transformation is “To be the businesses’ primary changepartner, support the implementation of the Group Strategy and make change asource of sustainable competitive advantage for HSBC”. The job is a major pointof contact with the business and IT. The jobholder works independently and hasa high level of flexibility to consult with the business at all levels. Theywill need to have the ability to work closely with and build good relationshipswith Software Delivery, IT Operations, Service Delivery, and with other
  • delivery partners and Global

Functions. The jobholder is expected to successfully engage in multiple

initiatives simultaneously, taking a lead analyst role in larger projects,

directing all analyst activity

Role Dimensions

  • The value ofthis role should not be measured by the sizeof the team, butby the impact theteam is expected to

deliverwithin the programme orproject.

Management of Risk

  • The jobholder will also continually reassessthe operational risks and likelihood ofoperational risk occurring.This will be achieved by reviewingrisks associatedwith the role and inherent in the business, taking accountof changingglobal economic ormarket conditions, legal andregulatory requirements, operatingproceduresand practices, management restructurings, and the impact of

new processes. Effective and timely remedial action

should be

evidenced.Group Programmesand regional/localprogrammes/projectsmust bemanaged in

accordance with theGroup Controls Framework and with relevantFIMs. Solutionsmust comply withapplicable legaland regulatoryrequirements- albeit that

inherentin the roleis therequirement tochallenge our

interpretation oftheserequirementsto ensure that wetake a commercial approach to their implementation

Observation of InternalControls

  • The jobholder will adopt theGroupCompliancePolicy by escalatingany identifiedcompliance risk in liaison with, Global ComplianceOfficer, AreaCompliance Officeror Local ComplianceOfficer. The term ‘compliance’ embracesall relevant financial serviceslaws,rules andcodes with whichthe business has tocomply.
  • Business Analysts adhere to the Groups standardtools and methodologies :
  • Global Transformation BusinessConsulting Framework
  • Global Transformation ProcessReengineering Framework
  • Global Transformation Initiation Framework
  • Global Transformation C&IFramework
  • Global Transformation ProjectManagement Framework
  • Global Transformation Programme Management Framework
  • Group Standard Business Case
  • Global Transformation tools like Clarity