Corporate - Agile Digital Risk & Control Manager - Vice President

Location:Greater London
Job Type:Full Time
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JPMorgan Chase has undertaken an aggressive digital transformation strategy, and is investing in innovative ways to attract customers, deepen customer engagement and drive increased satisfaction through delightful interactions with digital products and experiences. We strive to transform customer experiences, simplify the ways we do business and tirelessly drive toward product excellence. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the center.

Culture is as important to us and we are looking for intellectually curious and honest, passionate, hungry individuals who would like to expand their skills whilst working on a new exciting venture for the firm. As part of JPMorgan Chase & Co.’s global team of product leaders and innovators, your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

This initiative will be HQ’ed in London with opportunities for travel.

The Control Management Function

Control Management (CM) leads the 1st line of defence business risk and controls to maintain a strong and consistent control environment across the firm. Working inside business, this promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.

Control Management focuses on four areas:

  1. Control design and expertise
  2. Risks and controls identification/assessment
  3. Control breaks and resolution
  4. Control governance & reporting

Role Responsibilities:

•Working within the Controls Team and reporting to the Head of Controls, you will take the lead for supporting several agile delivery teams on designing controls; measuring control effectiveness and residual risk; and providing control implementation support and control validation. You will be able to develop creative and innovative solutions to manage risk and improve the customer experience.

•Be comfortable with standard agile methods (SCRUM, Kanban) for delivering new products and services.

•Collaborate effectively with colleagues across the firm including: business, technology, product management, operations management, legal, compliance, risk, audit, and technology control functions to drive consistent and rigorous operational risk practices and Control programs.

•Support the Head of Controls in developing automated data-driven governance and reporting into the various control and risk governance processes.

•Ideally will have a background in financial services and clear interest in innovation and technology.

Qualifications and experience:

•Bachelor’s degree or equivalent experience required, ideally in a science, computing, engineering or mathematics based subject

•Experience in a risk management, product management, business analysis, developer, technical product management or other role requiring creative problem solving.


•Exceptional problem solving and analytical skills. Solid critical thinking and analysis in technical scenarios, attention to detail and able to synthesize large amounts of data and formulate creative and innovative solutions to complex problems.

•Able to think about a problem from first principles, taking innovative approaches to address user needs.

•Able to work effectively in agile environments, delivering value whilst dealing with high degrees of uncertainty and continuous change.

•Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner

•Networking –interpersonal skills; exceptional collaboration, openness and relationship building skills

•Able to work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment

•Process analysis / design acumen – ability to understand a process and associated risk to inform control design