Senior Communications Manager, Global HR & Global Finance

Location:Greater London
Job Type:Full Time
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Role Title: SeniorCommunications Manager, Global HR & Global Finance

Business: Communications

New or Existing Role:New

Grade: GCB4

Role Purpose

  • Under

the guidance of the Head of Communications’ of Global HR and Global

Finance you will drive employee awareness and understanding of, and

engagement with, the vision and priorities for these two functions. You’ll

need to build strong stakeholder relationships and coach and influence

others – both senior leaders and your peers. You’ll be responsible for

developing ‘unmissable content’; working closely with the functions and

the rest of the team to develop creative and compelling stories,

campaigns, live events and updates for colleagues; against a backdrop of

ongoing change. Optimising channels and finding the most effective ways to

distribute content is key – as well as developing, advising on and acting

upon measurement and employee insight.

Key Accountabilities

Impacton Business

  • Develop

and drive communications activities and programmes that support the strategic

goals and change agenda of HSBC and Global Finance and Global HR

  • Create

compelling content and messages using story-telling to engage employees

about the progress and priorities; aligned to our purpose, strategies and


  • Communicate

major change initiatives, in collaboration with the relevant project

teams, and communications colleagues across the world

  • Consider

the external implications of implementing employee communications

campaigns and projects and collaborate with media relations colleagues on

external messages to mitigate risks

Customers/ Stakeholders

  • Provide

insight and counsel to key members of the functions’ senior leadership

team on communications tactics and messaging

  • Work

seamlessly and collaboratively with Global Functions, and other key

stakeholders, to deliver high standard communications plans and provide


Leadership &Teamwork

  • Co-ordinate

and advise employee communicators across the world

  • Monitor

the overall quality of communications delivery

  • Develop

strong relationships with key champions, advocates and colleagues to

facilitate execution of communication plans

  • Ensure

execution to world-class standards and share knowledge and best practice

across the Communications network

  • Keep

up-to-date with latest employee communications research, techniques and

approaches, and network externally with peers

  • Support,

coach and develop employee communications practitioners to deliver

consistent and high quality communications in line with strategic goals

Operational Effectiveness& Control

  • Track

and measure the delivery and impact of employee communications programmes

  • Meet

and comply with the Global Standards Manual, Communications Functional

Instruction Manual, procedures and governance framework

  • Standardise

employee communications processes for greater efficiency and consistency

  • Use

internal channels effectively to encourage two-way dialogue

Role Context

  • The

role holder will be assigned to support the communications as designated

by the Head of Communications for the Function, within identified

strategic goals and objectives. However, the role has wide scope and

contains a strong component of independent action and initiative.

  • The

role operates across a complex and matrix structure, primarily working

with senior executives within the two functions, but also with other

senior executives in Communications. The role often operates under

pressure when dealing with potentially complex situations.

Management of Risk

  • The

role holder is required to continually reassess the operational risks

associated with the role and inherent in the business, taking account of

changing economic or market conditions, legal and regulatory requirements,

operating procedures and practices, management restructurings, and the

impact of new technology.

Observation of InternalControls

  • The

role holder is required to adhere to internal controls. This will be

achieved by adherence to all relevant procedures, record keeping and,

where appropriate, by the timely implementation of internal and external

audit points, including issues raised by external regulators.

  • The role holder is also required to

implement the global compliance policy by containing compliance risk in

liaison with Global Head of Compliance, Global Compliance Officer, Area

Compliance Officer or Local Compliance Officer. The term ‘compliance’

embraces all relevant financial services laws, rules and codes with which

the business has to comply.

  • This will be achieved by adhering

to all relevant processes/procedures and by liaising with the Compliance

department about new business initiatives at the earliest opportunity.

Also and when applicable, by ensuring adequate resources are in place and

training is provided, fostering a compliance culture and optimising

relations with regulators.