Manager GBM CCO - Conduct & Culture

Location:Greater London
Job Type:Full Time
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Role Title: Manager GBMCCO - Conduct & Culture

Business: GlobalBanking & Markets

New or Existing Role? New

Grade: GCB4

Role Purpose

  • Conduct remains one of HSBC GBM’s corepriorities as we continue to pursue the highest conduct standards across everyaspect of our business.
  • The GBMconduct programme was established to enable GBM to develop and deploy aneffective and leading conduct approach, suitably tailored for a wholesalebanking business, and applied consistently across all regions and products. Theapproach encompasses the developing business requirements, the evolvingexpectations of global regulators and wider developments across the financialservices industry.
  • Weare making improvements and tracking progress through 13 key areas, describedas our ‘13 capabilities’ and managed through our conduct programme. Thisincludes strengthening our conduct, behaviours and culture; embedding conductin core business processes, systems and procedures; and reinforcing ourcontrols framework and effectiveness.
  • The work is being coordinated through the GBMChief Control Office (CCO). The scope of the work includes all aspects of theGBM business and product lines including Global Banking, Global Markets, GLCM,Research, Securities Services and the COO teams, and encompasses all regionsand countries.

Key Accountabilities

Impacton Business

  • This

specific role covers the following core areas under the GBM conduct


  • Culture & Behaviour
  • Communications
  • Learning & Development
  • People Management
  • The manager will support the GBM

CCO team in helping build out a capability and execute against a series of

cultural and behavioural analysis and change projects. This will involve

both deep dive work into specific GBM businesses and also acting as a subject

matter expert and co-ordination point. Key to the role will be engagement


  • All GBM businesses, support functions and L2/L3functions;
  • All HSBC Group functions – in particular RC,Risk, HR, Communications, Learning;
  • Peer institutions, academia, regulators andother industry experts as we seek to build a leading capability;
  • Akey part of the role will cover supporting the development of behaviouralscience based analysis and interventions.

Customers /Stakeholders

Key stakeholders willbe:

  • The wider GBM

Conduct programme – working as part of the GBM Conduct programme to ensure

that the work under Culture, Communications, Learning and People

Management is fully integrated;

  • GBM CCO team –

ensuring that the work is fully visible to, co-ordinated with, and

leverages the wider GBM CCO team,

  • Primary functional

relationships will be with RC, Risk, Communications, Learning &

Development, and HR teams – at both GBM and HSBC Group

  • Primary business

relationships will be with the respective senior management and CCO teams

from Global Markets, Global Banking, HSS, GLCM, COO;

  • The maintenance and development of key externalrelationships will also be important – including with regulators, industryforum, peer banks, expert organizations.

Leadership &Teamwork

  • Build ‘trusted advisor’ relationships withinternal customers at a global and regional level to understand theirobjectives.
  • Understand and manage client/stakeholders’requirements and expectations to ensure their satisfaction.
  • Accept overall responsibility and accountability

for deliverables as required.

Major Challenges

  • Breadth and

complexity of the projects which are encompassed under the GBM conduct programme.

  • Developing

approaches within GBM, HSBC and the industry where the practices,

expectations and benchmarks are continually changing.

  • Significance of

meeting the demands of HSBC obligations to our regulators with regards to

our conduct commitments and approach

Role Dimensions

  • The jobholder will be required to

be part of a small team within the GBM CCO that will be responsible for

building out a thoughtful and market leading approach to cultural and

behavioural analysis, understanding, oversight and intervention – at the

same time recognizing that the cultural and behavioural change itself

needs to be owned by individuals, teams, and businesses, and cannot be

imposed upon them.

Management of Risk

  • Maintain an awareness of

operational risk and minimise the likelihood of it occurring. This

includes it’s identification, assessment, mitigation, control, loss

identification and reporting.

Observation of InternalControls

  • The jobholder will also adhere to all

relevant internal controls. This will be achieved by adherence to all

relevant procedures, keeping appropriate records and, where appropriate,

by the timely implementation of internal and external audit points,

including issues raised by external regulators.

  • Thejobholder will contribute to implementation of the Group compliance policy by understandingcompliance risk in liaison with the relevant Compliance Department. The term‘compliance’ embraces all relevant financial services laws, rules and codeswith which the business has to comply.
  • This will be achieved by adhering

to all relevant processes/procedures and by liaising with Compliance

department about new initiatives at the earliest opportunity.