|Job Type:||Full Time|
Role Title: Manager GBMCCO - Conduct & Culture
Business: GlobalBanking & Markets
New or Existing Role? New
- Conduct remains one of HSBC GBM’s corepriorities as we continue to pursue the highest conduct standards across everyaspect of our business.
- The GBMconduct programme was established to enable GBM to develop and deploy aneffective and leading conduct approach, suitably tailored for a wholesalebanking business, and applied consistently across all regions and products. Theapproach encompasses the developing business requirements, the evolvingexpectations of global regulators and wider developments across the financialservices industry.
- Weare making improvements and tracking progress through 13 key areas, describedas our ‘13 capabilities’ and managed through our conduct programme. Thisincludes strengthening our conduct, behaviours and culture; embedding conductin core business processes, systems and procedures; and reinforcing ourcontrols framework and effectiveness.
- The work is being coordinated through the GBMChief Control Office (CCO). The scope of the work includes all aspects of theGBM business and product lines including Global Banking, Global Markets, GLCM,Research, Securities Services and the COO teams, and encompasses all regionsand countries.
specific role covers the following core areas under the GBM conduct
- Culture & Behaviour
- Learning & Development
- People Management
- The manager will support the GBM
CCO team in helping build out a capability and execute against a series of
cultural and behavioural analysis and change projects. This will involve
both deep dive work into specific GBM businesses and also acting as a subject
matter expert and co-ordination point. Key to the role will be engagement
- All GBM businesses, support functions and L2/L3functions;
- All HSBC Group functions – in particular RC,Risk, HR, Communications, Learning;
- Peer institutions, academia, regulators andother industry experts as we seek to build a leading capability;
- Akey part of the role will cover supporting the development of behaviouralscience based analysis and interventions.
Key stakeholders willbe:
- The wider GBM
Conduct programme – working as part of the GBM Conduct programme to ensure
that the work under Culture, Communications, Learning and People
Management is fully integrated;
- GBM CCO team –
ensuring that the work is fully visible to, co-ordinated with, and
leverages the wider GBM CCO team,
- Primary functional
relationships will be with RC, Risk, Communications, Learning &
Development, and HR teams – at both GBM and HSBC Group
- Primary business
relationships will be with the respective senior management and CCO teams
from Global Markets, Global Banking, HSS, GLCM, COO;
- The maintenance and development of key externalrelationships will also be important – including with regulators, industryforum, peer banks, expert organizations.
- Build ‘trusted advisor’ relationships withinternal customers at a global and regional level to understand theirobjectives.
- Understand and manage client/stakeholders’requirements and expectations to ensure their satisfaction.
- Accept overall responsibility and accountability
for deliverables as required.
- Breadth and
complexity of the projects which are encompassed under the GBM conduct programme.
approaches within GBM, HSBC and the industry where the practices,
expectations and benchmarks are continually changing.
- Significance of
meeting the demands of HSBC obligations to our regulators with regards to
our conduct commitments and approach
- The jobholder will be required to
be part of a small team within the GBM CCO that will be responsible for
building out a thoughtful and market leading approach to cultural and
behavioural analysis, understanding, oversight and intervention – at the
same time recognizing that the cultural and behavioural change itself
needs to be owned by individuals, teams, and businesses, and cannot be
imposed upon them.
Management of Risk
- Maintain an awareness of
operational risk and minimise the likelihood of it occurring. This
includes it’s identification, assessment, mitigation, control, loss
identification and reporting.
Observation of InternalControls
- The jobholder will also adhere to all
relevant internal controls. This will be achieved by adherence to all
relevant procedures, keeping appropriate records and, where appropriate,
by the timely implementation of internal and external audit points,
including issues raised by external regulators.
- Thejobholder will contribute to implementation of the Group compliance policy by understandingcompliance risk in liaison with the relevant Compliance Department. The term‘compliance’ embraces all relevant financial services laws, rules and codeswith which the business has to comply.
- This will be achieved by adhering
to all relevant processes/procedures and by liaising with Compliance
department about new initiatives at the earliest opportunity.