Lead UI Designer

Location:Greater London
Job Type:Full Time
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**RoleTitle:**Lead UI Designer


**Newor Existing Role:**New


Job Purpose

  • Help define and drive the future of HSBC’sdigital design. Be a part in identifying product strategy and envisioning theecosystems and inspire teams to push the boundaries of what’s possible. Providea clear vision of the future of UI for the services.
  • Elevate and strengthen UI Design as a practice.
  • Prioritize and Coordinate design deliverablesby developing a solid understanding of business needs and customer needs.
  • Work closely with the design and development teams to oversee theimplementation of the design assets and layouts, leveraging existing designpatterns and systems.
  • Designing solutions that meet or

exceed strategic objectives

  • Create engaging layouts in line

with branding guidelines.

  • Execute all visual design stages

from concept to final hand-off to engineering

  • Providing quality assurance on

creative deliverables

  • Define, develop and present

innovative visual design concepts across multiple channels

  • Work within the constraints of

customer specifications and technical integrations


  • Evangelize importance of Visual and

UI Design to help enhance design culture at HSBC alongside CX team members

  • Push and develop visual and UI

design that encompass HSBC’s brand values

  • Ensure Customer Experience and UI

Designs are clearly translated and articulated in the artifacts

Customers /Stakeholders

  • Work with stakeholders and

customers to ensure the outcome of the project answers both customer and

business needs

  • Work closely with the CX and UX

Lead to prioritize functions and features for the product

Leadership &Teamwork

  • Assist the CX Lead in creating and maintaining best in classexperience for customers
  • Be the bridge between functional teams, increase communication tominimize gaps betweenUX flows

Operational Effectiveness & Control

  • Establish and maintain Visual

Design and Brand guidelines, principles and best practices to ensure

consistency and minimize unnecessary, repetitive work

  • Regular review to identify key

risks, issues and interdependencies. Determine and apply approporiate

mitigation strategies.

  • Ensure an equal and balanced focus

is maintained on operating and regulatory risks and ensure the Virtual

Management Team positively identifies and mitigates these in a manner that

protects the Brand.

  • Ensure regular and positive

engagement with key support functions such as Risk, Compliance and HR to

ensure alignment of policies and plans necessary to deliver a demanding

transformation benefit target.

  • Implementation of Global Standards, Financial Crime Compliance andRisk considerations in an aligned manner within the context of the RBWMstrategy through operational practice and planned activity


  • Working under pressure, flexibility

to redesign solutions in the face of ongoing change and iterative

development, coordination of a diverse suite of stakeholders, optimization

of resources against complex technical deployments.

  • Provide market-leading, compelling

Digital product experiences that can leverage the global scale and

distribution network.

  • Ensuring that all HSBC RBWM

services offer outstanding Digital customer experience and fully deliver

on the brand promise and a coherent Digital Strategy.

Role Context

  • Key objectives and governance of

the deliverables in this role will be agreed by the customer experience


  • This role holder will be expected

to operate largely independently in the development, deployment and

management of the initiatives within their remit.

  • This role will include dotted

reporting from other teams

Management of Risk

  • Adheres to processes and controls to identify and mitigate risksand ensures timely escalation of control issues and reputation risks.
  • Demonstrates leadership on regulatory and compliance matters.Maintains awareness of risk and minimizes the likelihood of it occurringthrough its identification, assessment, mitigation and control.

Observation of InternalControls

  • Maintains HSBC internal control standards and addresses auditpoints and/or any issues raised by regulators in a timely manner.
  • Maintains HSBC internal control standards and addresses auditpoints and/or any issues raised by regulators in a timely manner. Fosters acompliance culture within the team, managing compliance risk and ensuring thatthe necessary training is completed. Optimizes relations with regulators.