Digital UX/Visual Designer

Location:Greater London
Job Type:Full Time
Apply Now

Description

**Role Title:**Digital UX/Visual Designer

**Business:**HSBC Digital Solutions(HDS)

**New or Existing Role:**New

Grade: GCB6

Job Purpose:

  • The RBWM strategy

has a stated objective to make HSBC an upper quartile / decile provider of

digital services to RBWM customers.Over the next 5 years this strategy will increase the percentage of

Digitally active RBWM customers in excess of 500% (c.70% from current

15%).

  • As part of HSBC’s

RBWM Digital Strategy, markets continue to build their local digital teams

and capability to build world class digital products and features as well

as ensure we maximise our opportunities for customer engagement through

our digital channels and staff.

  • Support UX/UI design

activity to create ‘Best In Class’ experiences for the Public Websites, Internet

Banking, Share dealing and Mobile (including future channels/devices).

  • Undertake all

aspects of design activity from concept to customer testing to produce UCD

deliverables (including initial sketches, wireframes, clickable

prototypes) in line with Global and Regional Digital orderbook and in

conjunction with other Digital teams.

Impact on Business/Function:

  • Undertake andsupport team in creation of ‘best in

class’ channel propositions and services following user centred design

techniques and industry best practice, including research and customer

usability testing, briefing and managing agencies where appropriate.

  • Support development

of concept designs and clickable prototypes to support stakeholder

engagement and illustrate early design thinking. Provide SME support in

all aspects of UCD across the Analysis and Design functions.

Customers / Stakeholders

  • Build strong

relationships, adopting a joined up approach to execute change at pace

with minimum conflict.

  • Stakeholders

include, but not limited to the following:

  • Global Head of Design - HDS
  • Operating Team Leads across EMEA, ASP and Americas
  • Global and Regional Digital Heads
  • Cross-Functional Team Leads

Leadership& Teamwork

  • Be an effective team player through

communication, performance management, development plans and

reward/recognition practices.

  • Cultivate an environment that supports diversity

and reflects the HSBC brand.

  • Build a culture of

continuous improvement in customer experience and functionality deployment

  • Seeks

opportunities to integrate, simplify and streamline activity through

involvement of teams in the geographic and functional matrix.

  • Works in a

facilitative manner to build capability in progressing objectives, but

does not lose sight of the profitability and productivity outcomes.

  • Acts in a manner

that transparently promotes the organisation’s values and delivers in an

aligned manner.

  • Cultivate an

environment that supports diversity and reflects the HSBC brand.

Operational Effectiveness & Control

  • Produce a

well-defined recruitment plans, identifying the key milestones and

assigning responsibilities/resources where appropriate

  • Communicate plans

with key stakeholders

  • Regular review to

identify key risks, issues and interdependencies. Determine and apply

appropriate mitigation strategies.

  • Ensure an equal

and balanced focus is maintained on operating and regulatory risks and

ensure the Virtual Management Team positively identifies and mitigates

these in a manner that protects the Brand.

  • Ensure regular and

positive engagement with key support functions such as Risk, Compliance

and HR to ensure alignment of policies and plans necessary to deliver a demanding

transformation benefit target.

  • Implementation of

Global Standards, Financial Crime Compliance and Risk considerations in an

aligned manner within the context of the RBWM strategy through operational

practice and planned activity.

Local Job Requirements

  • The jobholder will

interact with multiple RBWM teams at Global, Regional and Country

levelin order to ensure the most

rapid and efficient development of digital requirements and readiness of

the business to adopt.

  • Work closely

digital design leadership on digitally led and non-digitally led projects

to deliver investment of across the in-scope markets.

  • Effective user

centred design activity will enable targeted business benefit realization.

Management of Risk

  • The jobholder will

ensure the fair treatment of all customers is at the heart of everything

we do, both personally and as an organisation. This will be achieved by

consistently displaying the behaviours required to support the Best Place

to Bank principles as in the UK and other market equivalents of Make

Better Products, Sell Them Properly and Keep Them Sold.

  • The jobholder will

also continually reassess the operational risks associated with the role

and inherent in the business, taking account of changing economic or

market conditions, legal and regulatory requirements, operating procedures

and practices, management restructurings, and the impact of new

technology.

  • This will be

achieved by ensuring all actions take account of the likelihood of

operational risk occurring.

  • Also by addressing

any areas of concern in conjunction with line management and/or the

appropriate department.

Observation of Internal Controls

  • The jobholder will

also adhere to and be able to demonstrate adherence to internal controls.

This will be achieved by adherence to all relevant procedures, keeping

appropriate records and, where appropriate, by the timely implementation

of internal and external audit points, including issues raised by external

regulators.

  • The jobholder will

implement the Group compliance policy by containing compliance risk in

liaison with Global Head of Compliance, Global Compliance Officer, Area

Compliance Officer or Local Compliance Officer. The term ‘compliance’

embraces all relevant financial services laws, rules and codes with which

the business has to comply.

  • This will be

achieved by adhering to all relevant processes/procedures and by liaising

with Compliance department about new business initiatives at the earliest

opportunity. Also and when applicable, by ensuring adequate resources are

in place and training is provided, fostering a compliance culture and

optimising relations with regulators.