Business Analyst

Job Type:Full Time
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Role Title: BusinessAnalyst

Business: Risk

New or Existing Role? Existing

Grade: GCB 6

Role Purpose

Key Accountabilities /Impact on Business

  • Compliance

Transformation (CT) ensures effective and efficient definition, planning,

management and execution of global change programmes related to financial

crime risk, supporting the FCR business teams and HSBC to meet its

regulatory commitments. Financial

crime risk covers key areas such as money laundering, sanctions and

anti-bribery and corruption.

  • Global

Transformation Analysts are at the centre of how Global Transformation

shapes, delivers and embeds change working with the business and our

delivery partners. They are typically responsible for supporting

Requirements Management, Design, Change Management and Implementation

Management activities. Analysts work collaboratively with Business

Analysts, Process and Business Consultants, delivery partners and subject

matter experts in gathering, translating and clarifying requirements and

defining design options. In systems related projects and programmes, the

role holder will support Software Delivery and IT Operations with the

translation of business requirements and designs into more detailed

functional requirements and designs, often representing the voice of the

customer and business in these discussions. The Analyst will support


  • Management

activities such as early change planning and audience analysis; through to

designing and delivering change interventions (e.g. communications,

training, support, organisation alignment); and tracking and taking

actions on change readiness, adoption, and feedback. Analysts will also

support Implementation Management, including planning, controlling and

reporting on implementation of the change ‘product’, focusing on

accelerating benefits and minimising risk during deployment.

Implementation activities will also include managing implementation

readiness and managing the early stages of implementation (e.g. pilot). In

reengineering projects, they will support Process Consultants in analysing

and re-engineering world class business processes.

**V**alue Creation

  • Works well with

others and puts self in others shoes to gain a greater understanding of

their point of view

  • Maintains personal and

professional development - upgrades professional knowledge, skills,

experience and accreditation; acts as a good team member

  • Accepts the

continuing need for flexibility and takes a supportive, practical approach

to change and innovation; participates and learns about the change to

effectively adapt

  • Takesaccountability for work / time management; produces high quality outputs andworks without needing constant supervision, approaching new tasks or challengeswith confidence and enthusiasm
  • Solves problems systematically,

logically and independently and where appropriate involving supervisors

  • Shapes basic

ideas, makes suggestions in regards to potential quick wins

  • Understands basic

tools from the re-engineering toolkit and uses these to conduct basic

analysis - gathering current state data (operations, financial etc) and

identifying improvement opportunities

**O**perational Performance

  • Gathersand details business requirements, supporting prioritisation and traceability
  • Designsparts of a solution based on the business requirements
  • Supportson planning a change approach, including considerations on how to manageimpacts to the change audience (e.g. planning/ sequencing of change activities)
  • Supportschange journey planning and highlights any risks and issues
  • Supportsteam to define and manage implementation (e.g. definition of interim and targetstates, pilot/ roll out approach and managing implementation readiness);manages individual implementation activities (e.g. develops training materials)
  • Preparesand delivers change communications and training to change audiences
  • Supports process mapping/ re-engineering designactivities using standard tools for both statistical and qualitative methods
  • Supportsre-engineering delivery and implementation activities Supports the production of business case

Capability and People Development

  • Understandsthe importance of connecting effectively with others to achieve their own andteam goals
  • Buildsprofessional relationships within work area and utilises this to learn fromothers and re-use existing Global Transformation knowledge and material
  • Maintainspersonal and professional development - upgrades professional knowledge,skills, experience and accreditation, allowing movement quickly and efficientlybetween work activities of different focus
  • Bringsdrive and energy to own role, as well as an enthusiasm to collaborateproductively with others
  • Participatesin team engagement and motivation initiatives (e.g. learning and developmentopportunities, team networking events etc.)
  • Speaksconfidently and fluently using appropriate pace and level; writes clearly andconcisely to convey information accurately and effectively
  • Takes accountability for work /

time management; works without needing constant supervision, approaching

new tasks or challenges with confidence

Major Challenges

  • Solvinguncertain problems – Analysts will often need to tackle difficult problemswhere some factors are uncertain and agree outcomes with multiple stakeholderswith different interests and viewpoints.
  • Multi-disciplinary – Analystsneed to be able to support the shaping of business requirements and solutiondesigns that encompass all aspects of the delivery (customer, people, process,policy, technology - system, data, infrastructure, etc).

Role Context

  • The vision statement for Transformation is “To be the

businesses’ primary change partner, support the implementation of

the Group Strategy and make change a source of sustainable competitive advantage for HSBC”. The job is

a major point of contact with

the business and

IT. The jobholder works independently and

has a high level of flexibility to

consult with the

business at all

levels. They will need to have

the ability to

work closely with and

build good relationships with Software Delivery, IT Operations, Service Delivery, and with

other delivery partners and

Global Functions. The

jobholder is expected to successfully engage in multiple initiatives simultaneously, taking a lead analyst role

in larger projects, directing all analyst activity.

Role Dimensions

  • The value of

this role should not be measured by the size

of the team, but

by the impact the

team is expected to


within the programme or


Management of Risk

  • The jobholder will support the

assessment of operational risks and likelihood of operational risk

occurring. This will be achieved by reviewing risks associated with the

role and inherent in the business, taking account of changing global

economic or market conditions, legal and regulatory requirements,

operating procedures and practices, management restructurings, and the

impact of new processes. Effective and timely remedial action should be

evidenced. Group Programmes and regional/local programmes/projects must be

managed in accordance with the Group Controls Framework and with relevant

FIMs. Solutions must comply with applicable legal and regulatory

requirements - albeit that inherent in the role is the requirement to

challenge our interpretation of these requirements to ensure that we take

a commercial approach to their implementation

Observation of InternalControls

  • The jobholder will adopt the Group Compliance

Policy by escalating any identified compliance risk in liaison with, Global

Compliance Officer, Area Compliance Officer or Local Compliance Officer. The

term ‘compliance’ embraces all relevant financial services laws, rules and

codes with which the business has to comply.

  • Business Analysts adhere to the Groups

standard tools and methodologies :

  • Global Transformation Business Consulting


  • Global Transformation Process Reengineering


  • Global Transformation Initiation Framework
  • Global Transformation C&I Framework
  • Global Transformation Project Management


  • Global Transformation Programme Management


  • Group Standard Business Case
  • Global Transformation tools like Clarity