Business Analyst

Location:South Yorkshire
Job Type:Full Time
Apply Now


Role Title: Business Analyst

Business: Legal & Compliance

New or Existing Role? Replacement

Grade: GCB5


  • Compliance Transformation (CT) ensures effective andefficient definition, planning, management and execution of global changeprogrammes related to financial crime risk, supporting the FCR business teamsand HSBC to meet its regulatory commitments. Financial crime risk covers key areas such as money laundering,sanctions and anti-bribery and corruption.
  • Global Transformation Business Analysts are at thecentre of how Transformation shapes, delivers and embeds change working withthe business and our delivery partners. They are typically responsible forRequirements Management, Design, Change Management and ImplementationManagement. Business Analysts work collaboratively with delivery partners andsubject matter experts in gathering, translating and clarifying requirementsand defining design options. In systems related projects and programmes, therole holder will support Software Delivery and IT Operations with thetranslation of business requirements and designs into more detailed functionalrequirements and designs, often representing the voice of the customer andbusiness in these discussions. The Business Analyst’s change managementactivities span from early change planning and audience analysis; through todesigning and delivering change interventions (e.g. communications, training,support, organisation alignment); and tracking and taking actions on changereadiness, adoption, and feedback. Business Analysts are also responsible forImplementation Management, including planning, controlling and reporting onimplementation of the change ‘product’, focusing on accelerating benefits andminimising risk during deployment. Implementation activities will also includemanaging implementation readiness and managing the early stages ofimplementation (e.g. pilot). In reengineering projects, they work closely withthe Process Consultants in analysing and re-engineering world class businessprocesses. Business Analysts will often lead design workstreams or teams,managing other Global Transformation Analysts, SMEs and resources from our deliverypartners.

Key Accountabilities

Impacton Business

  • Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems arediscussed and/or resolved
  • Brings structure and order to undefined problems and/or large scale problems, making themeasier to address and solve
  • Uses systemic thinking and creativity in devising solution options
  • Evaluates relative costs, benefits and obstacles of potential solutions before implementing
  • Articulates or translates complex information in clear,meaningful and structured way to suit audience
  • Understands the Group’s priorities, business drivers,competitors and competitive strategy to help drive strategically alignedsolutions, considering aspects of risk/reward.
  • Questions small-scale business decisions that do not
  • demonstrate alignment to the Group’s commercial strategy
  • Anticipates issues and risks and acts to mitigate thesequickly;
  • handles any unforeseen roadblocks swiftly andeffectively
  • Thinks ahead to identify potential risks to service orperformance and deals with them proactively; effectively manages reviewprocesses to identify quality issues early
  • Builds effective working relationships with analysis anddesign teams in our delivery partners and works well with external partners
  • Often acts as an expert across multiple projects orprogrammes simultaneously, guiding the teams on their requirements gathering,design, change or implementation approach. May conduct one off business researchand analysis tasks related to programme or project scope.

**O**perational Performance

  • Defines requirements



and designs

detailed business solutions and

structures based

on business

requirements; challenges business intent in a constructive


  • Identifies areas of

impact on the target operating

model and



to mitigate impact

  • Manages requirements

traceability through


and delivery

  • Utilises

financial skills to


a high level business

case, considering investment

and high level


  • Manages the change


activities, including

business readiness assessment

(i.e. avoiding multiple change

clashes), implementation pilot (including

approach and checklists)

and actual implementation

(including reporting

status and issues)

  • Manages the

change audience through the commitment curve with communications,

training and development

  • Supports


of processes,

where process is one of the many


of the change, and provides detailed guidance

on process design (considering risk, end-to-end and cost)

  • Supports

the programme management with impact assessment for change requests on



time, budget

or effort

on programme plan

and provides



for handling

new requirements,



and scope

  • Supports project or




  • Allocates tasks and objectives

to other analysts

on a project or programme

Capability and People Development

  • Promotes

pace and energy within the team and leads

by example

  • Understands



people as an opportunity to

learn from

varied viewpoints

  • Gains a

clear understanding of others’ point

of view by listening, asking clarifying

questions and reflecting

back; encourages and facilitates open and honest debate with tact and integrity, even

where sensitive issues

are involved

  • Supports




where they have relevant

experience and

operates in a

collaborative manner

  • Organises team

engagement and motivation initiatives

(e.g. learning and development opportunities, team


events etc.)

  • Builds

professional relationships

and networks with people in

or outside the team

as part of day-to-day


  • Seeks opportunities to

work collaboratively across boundaries

  • (e.g.

with different teams, geographies, cultures etc.)

  • Manages

a team and

the performance

of individuals against performance objectives and project or

programme plan

Major Challenges

  • Content heavy role – Business

Analysts must demonstrate strong



and sound business sense, and stay abreast of

the industry, business-wise and


  • Stakeholder

complexity – Business


will often

need gather requirements

and agree designs

across business stakeholders, dealing with

different interests and resolving disagreements and conflicts, and

sometimes needing to

challenge poor requirements and design decisions. They will often attend and lead these meetings or

workshops with no

Global Transformation supervision.

  • Multi-disciplinary –



need to

be able to shape business


and solution

designs that encompass all aspects of

the delivery (customer,



policy, technology - system, data, infrastructure, etc).

Often Business



work across multiple projects at

the same time.

Role Context

  • Thevision statement for Transformation is “To be the businesses’ primary changepartner, support the implementation of the Group Strategy and make change asource of sustainable competitive advantage for HSBC”. The job is a major pointof contact with the business and IT. The jobholder works independently and hasa high level of flexibility to consult with the business at all levels. Theywill need to have the ability to work closely with and build good relationshipswith Software Delivery, IT Operations, Service Delivery, and with other deliverypartners and Global Functions. The jobholder is expected to successfully engagein multiple initiatives simultaneously, taking a lead analyst role in largerprojects, directing all analyst activity

Role Dimensions

  • The value of

this role should not be measured by the size

of the team, but

by the impact the

team is expected to


within the programme or


Management of Risk

  • The jobholder will also continually reassess

the operational risks and likelihood of

operational risk occurring.

This will be achieved by reviewing

risks associated

with the role and inherent in the business, taking account

of changing

global economic or

market conditions, legal and

regulatory requirements, operating


and practices, management restructurings, and the impact of

new processes. Effective and timely remedial action

should be


Group Programmes

and regional/local


must be

managed in

accordance with the

Group Controls Framework and with relevant

FIMs. Solutions

must comply with

applicable legal

and regulatory


  • albeit that


in the role

is the

requirement to

challenge our

interpretation of



to ensure that we

take a commercial approach to their implementation.

Observation of InternalControls

  • The jobholder will adopt the Group Compliance Policy

by escalating any identified compliance risk in liaison with, Global Compliance

Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’

embraces all relevant financial services laws, rules and codes with which the

business has to comply.

  • Business Analysts adhere to the Groups standard tools

and methodologies :

  • Global Transformation Business Consulting Framework
  • Global Transformation Process Reengineering Framework
  • Global Transformation Initiation Framework
  • Global Transformation C&I Framework
  • Global Transformation Project Management Framework
  • Global Transformation Programme Management Framework
  • Group Standard Business Case
  • Global Transformation tools like Clarity