|Job Type:||Full Time|
**ProgrammeManagement Office (PMO), Manager,**Commercial Banking UK
- The UK CMB Redress programme
was initiated in 2016 to manage a portfolio of Redress projects.
- A new UK CMB Redress Centre
has been created to develop internal capability, manage and deliver end to
end redress projects and initiatives for all current and former UK CMB
- A Redress project can be
defined as an initiative to provide resolution to customers who have
potentially suffered detriment as a result of either mis-sold products,
non-application of policy, or as a result of an error through technology
or BAU process failure / omission.
- The Redress Centre will look
to identify if such detriment has occurred and verify the number of
customers affected and its impact. The Programme and respective projects
will look to apply appropriate redress putting the customer back in the
position they would have been in, if the error had not occurred. Where
appropriate following industry guidance set out by regulators such as the
Financial Conduct Authority (FCA) or the Financial Ombudsman Service (FOS)
to ensure that customers are treated equally and appropriately.
- The Redress Centre teams
will work closely with a number of key Commercial Banking stakeholders
including BRCM, Complaints teams, Front line teams, Legal, Policy, Product
SME’s & Regulatory Compliance and external parties such as 3rd Party
suppliers and Regulators such as the FCA or the FOS.
As anHSBC employee in the UK, you will have access to tailored professionaldevelopment opportunities and a competitive pay and benefits package. Thisincludes private healthcare for all UK-based employees, enhanced maternity andadoption pay and support when you return to work, and a contributory pensionscheme with a generous employer contribution.
We arecurrently seeking an experienced individual to join this team in the role of Programme Management Office (PMO), Manager UK Commercial Banking Redress
In thisrole, you will:
- Be responsible for
supporting the Programme Manager in maintaining the drive and pace of the
- Provide oversight of a
number of projects which will include managing the end to end delivery
plan, programme governance, risks and issue resolution, dependency
management and financial tracking.
- Coordinate across multiple
complex stakeholder groups within the programme and outside, to ensure the
programme is delivered on time, and roadblocks to delivery are identified
and resolved proactively.
- Identify delivery risks and
facilitate their mitigation and holding project teams accountable for
delivering on time and to budget
- Work closely with project
teams to ensure methods and standards are being implemented consistently
and identifying resourcing requirements where relevant.
- Oversee the management of
project documentation, process documents and information sources