|Job Type:||Full Time|
**Business:**Retail Banking & Wealth Management
**New orExisting Role?**New
- Digital is changing
financial services at an unprecedented rate.HSBC has already invested more than a billion
dollars into this ongoing digital revolution,
driving innovation and transforming our digital capabilities.We are building digital solutions that
will impact the lives of our over 34 million Retail Banking and Wealth
Management (RBWM) customers worldwide.
- The focus of our Digital team includes developing new mobile and
online experiences.We are using
digital messaging to build the relationship with our customers, building
and continually improving our underlying technology and security platforms
and innovating our propositions.We
are taking advantage of technology and new trends to ensure a truly
Personal and Relevant end-to-end customer experience is at the heart of
our drive to continue to innovate and compete effectively in a mobile,
- To achieve this,
we have built a Digital team who are an integrated global group of over
4500 technologists and commercial thinkers, working across our offices in
London, India, China, Hong Kong, the US, Canada, Poland and Mexico.
- Based on this
context, Digital has a simple unifying purpose – To drive the future of RBWM, helping
our customers and prospects fulfil
their hopes and dreams and realise their ambitions.
- To deliver against
this vision, we are looking for collaborative leaders with the spirit to
make change happen and champion brave new ideas that will continue to
transform the experiences of our customers and prospects.
- The Delivery Manager (PWS) will help implement
the global Public Web Services strategy as part of our Digital as a
Channel (DaaC) proposition within RBWM Digital.This is a key role which will ensure the
delivery of dynamic content globally, at pace and consistently across
Public Web Services for HSBC Markets.
- The Delivery Manager (PWS) will be
required to work effectively across markets, a range of technology
capabilities and understand business priorities at a detailed level in
order to plan and deliver the route to creating a personal and relevant
customer experience for our customers and prospects – this will continue
to drive commercial outcomes via Public Web Services.
- The Delivery Manager (PWS)will helpsetup and run anorganisational and operating model for delivering and optimising thecommunication across our markets in alignment/partnership withTechnology/Data/Marketing and geographic business leads
Impact on Business
the deployment of the global initiatives into local markets.
directly with various stakeholders across multiple geographies; such as
technical discipline leads, process designers, and Digital teams to
produce accurate delivery estimates and manage the transition from
analysis through to design and delivery.
awareness, involvement and support from key stakeholders by building
strong project teams and maintaining robust communications on the project
status throughout its lifecycle.
risks and issues are identified, managed closely and remove project
blockers from the team.
- Make key
decisions to ensure the successful implementation of all initiatives.
the delivery production line such as definition, implementation and
testing and ensuring digital deliverables meet business requirements and
are fit for purpose.
- Drive all
stakeholders to deliver on time and to the required quality standards.
- Spans all
workstreams in Media & Content; Tag Management, Web Analytics, Data
Enablement - engaging customers as required and conducting planning for
market delivery.Critical in
ensuring delivery of outcomes take place when initiatives involve multiple
cross-team delivery plans which represent an achievable commitment based
on the capacity of available resource and consideration of internal and