Delivery Manager

Location:Greater London
Job Type:Full Time
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**RoleTitle:**Delivery Manager

**Business:**Retail Banking & Wealth Management

**New orExisting Role?**New

Grade: GCB5


  • Digital is changing

financial services at an unprecedented rate.HSBC has already invested more than a billion

dollars into this ongoing digital revolution,

driving innovation and transforming our digital capabilities.We are building digital solutions that

will impact the lives of our over 34 million Retail Banking and Wealth

Management (RBWM) customers worldwide.

  • The focus of our Digital team includes developing new mobile and

online experiences.We are using

digital messaging to build the relationship with our customers, building

and continually improving our underlying technology and security platforms

and innovating our propositions.We

are taking advantage of technology and new trends to ensure a truly

Personal and Relevant end-to-end customer experience is at the heart of

our drive to continue to innovate and compete effectively in a mobile,

data-driven world.

  • To achieve this,

we have built a Digital team who are an integrated global group of over

4500 technologists and commercial thinkers, working across our offices in

London, India, China, Hong Kong, the US, Canada, Poland and Mexico.

  • Based on this

context, Digital has a simple unifying purpose – To drive the future of RBWM, helping

our customers and prospects fulfil

their hopes and dreams and realise their ambitions.

  • To deliver against

this vision, we are looking for collaborative leaders with the spirit to

make change happen and champion brave new ideas that will continue to

transform the experiences of our customers and prospects.


  • The Delivery Manager (PWS) will help implement

the global Public Web Services strategy as part of our Digital as a

Channel (DaaC) proposition within RBWM Digital.This is a key role which will ensure the

delivery of dynamic content globally, at pace and consistently across

Public Web Services for HSBC Markets.

  • The Delivery Manager (PWS) will be

required to work effectively across markets, a range of technology

capabilities and understand business priorities at a detailed level in

order to plan and deliver the route to creating a personal and relevant

customer experience for our customers and prospects – this will continue

to drive commercial outcomes via Public Web Services.

  • The Delivery Manager (PWS)will helpsetup and run anorganisational and operating model for delivering and optimising thecommunication across our markets in alignment/partnership withTechnology/Data/Marketing and geographic business leads


Impact on Business

  • Coordinate

the deployment of the global initiatives into local markets.

  • Work

directly with various stakeholders across multiple geographies; such as

technical discipline leads, process designers, and Digital teams to

produce accurate delivery estimates and manage the transition from

analysis through to design and delivery.

  • Ensure

awareness, involvement and support from key stakeholders by building

strong project teams and maintaining robust communications on the project

status throughout its lifecycle.

  • Ensure

risks and issues are identified, managed closely and remove project

blockers from the team.

  • Make key

decisions to ensure the successful implementation of all initiatives.

  • Supporting

the delivery production line such as definition, implementation and

testing and ensuring digital deliverables meet business requirements and

are fit for purpose.

  • Drive all

stakeholders to deliver on time and to the required quality standards.

  • Spans all

workstreams in Media & Content; Tag Management, Web Analytics, Data

Enablement - engaging customers as required and conducting planning for

market delivery.Critical in

ensuring delivery of outcomes take place when initiatives involve multiple


  • Prepares

cross-team delivery plans which represent an achievable commitment based

on the capacity of available resource and consideration of internal and

external dependencies.