Senior Data & Machine Learning Services Manager (Finance)

Location:Greater London
Job Type:Full Time
Apply Now


**Role Title**: Senior Data & Machine Learning Services Manager (Finance)

Business: RBWM

***New or Existing Role?***New


Business context – Dataand Analytics at HSBC

  • The RBWM Data and Analytics function is

focused on harnessing the power of data to support the development of

frictionless customer journeys, personal and relevant dialogue and

customer experiences as well as enabling the regulatory and compliance

agenda through the provision of metrics and M.I . The team delivers

insight and intelligence to enhance business decisions, drive customer led

growth and through the use of Self Service Dashboards and Analytics,

Machine Learning, and Artificial Intelligence. This work is underpinned by

data sourcing, data quality and data management of both our internal and 3rd

party data, working across our offices across > 20 locations globally

  • The team is focused on delivery against 5

key areas:

  • Intelligence Hub,a reporting and analytics platform for colleagues to generate their ownbusiness metrics reports and insights and to power our AI/ML capabilities.
  • Generationof insights for the Communications Hub,embedding data into our decision making
  • Creationof data driven propositions and data commercialization opportunities enhancedthrough the use of Machine Learning andAI
  • Identificationof revenue growth opportunities and improved customer experience through Business Intelligence and ManagementInformation

Data Governance supporting datagovernance and mandatory reporting, business sponsorship of Data Architectureand creation and maintenance of a Data Sourcing Pipeline

Role Purpose

  • RBWM Data &

Analytics Teams were recently consolidated into a single organization,

within Digital, Data and Development. This was a conscious strategic

choice recognizing that the business model is increasingly digital in


  • The RBWM Data and

Analytics team is transforming and moving from an analytics/Information

Management approach which has remained largely the same over the last 10

years or so to one that is focused on delivering services to power the

experiences/operations and business decision through the smart use of data

and intelligence.The Intelligence

Hub provides the team with enduring capability to power these outputs and

delivers the necessary transformation to move the team towards this


  • The Intelligence

Hub will be a global capability and services will be shared

globally/regionally as appropriate.

  • A series of Data

& Machine Learning Services will be created to provide customer data/analytic

solutions to enhance a customer experience, drive improved insight to

business decision makers or information to our regulators.

  • These services will

utilise reusable capabilities such as the core data platform, reporting

and visualization tools, but will be designed specifically to solve a

customer or business problem.

  • These services will

likely have their own lifecycle and typically start off as a minimum

loveable services in one markets, before being developed further and

rollout to markets.

  • Services will

range from a suit of visualisations or dashboards, to models, or even

small applications/widgets shared directly with customers and staff (eg salesquality

tools, next best investment).

  • The Data and

Machine Learning Service managers role is to manage the development of

these products and own the requirements development and lifecycle of the

each product on behalf of the business,.

Key Accountabilities

***Impact***on Business

  • Develop multiple data services for

different customer/business areas.

  • Develop the concept to a minimum lovable services

and test in a market with customer/business stakeholders.

  • Own the development lifecycle and the

“requirements” for each service

  • Ensure the services have a delivery plan

and pull in relevant team members to deliver the required output.

  • Gather and consolidate the requirements

with senior business stakeholders

  • Support the wider team with markets

engagement to ensure the Hub is well understood in markets and is being

fully utilized.Amongst the senior

team we will split responsibility to buddy up with a market

  • Ensure users are trained in the capability

and own the plan and approach to do this

  • Ensure processes are documented for the

capabilities and shared through best practice guides, video and other


  • Proactively promote the capabilities

across the wider team and RBWM as a whole.

  • The role holder with be partnering with

HDS/HOST, Group CDO teams design and deliver the cross functional delivery

team to enable the platform capabilities

  • The

role holder will be a key member of the Intelligence Hub Leadership Team

Impact onBusiness

  • Delivers a key enabling capability to the


  • Deliver on Digital key strategic


Customers /Stakeholders

  • Build strong relationships,adopting a joined up approach to execute at pace with minimum conflict.
  • Stakeholders include, but notlimited to the following:
  • Global Digital team includingCross-Functional Team Leads for DaaC, Sales & Originations, Banking & Servicing,VADM and Wealth
  • Market leadership teams in prioritymarkets
  • Regional leadership teamparticularly in Asia, Europe and MENA
  • Global Retail Products team
  • Weath Managementproduct/proposition teams
  • Customer Propositions team
  • Finance, Risk, Compliance, ITSecurity
  • HDS/HOST leadership
  • Group Marketing

Leadership &Teamwork

  • Be an effective team playerthrough communication, performance management, development plans andreward/recognition practices.
  • Cultivate an environment thatsupports diversity and reflects the HSBC brand.
  • Build a culture of continuousimprovement in customer experience and functionality deployment.
  • Seeks opportunities tointegrate, simplify and streamline activity through involvement of teams in thegeographic and functional matrix.
  • Works in a facilitative mannerto build capability in progressing objectives, but does not lose sight of theprofitability and productivity outcomes.
  • Acts in a manner thattransparently promotes the organisation’s values and delivers in an alignedmanner.
  • Cultivate an environment thatsupports diversity and reflects the HSBC brand

OperationalEffectiveness & Control

  • Regular review to identify keyrisks, issues and interdependencies. Determine and apply appropriate mitigationstrategies.
  • Ensure an equal and balancedfocus is maintained on operating and regulatory risks and ensure the VirtualManagement Team positively identifies and mitigates these in a manner thatprotects the Brand.
  • Ensure regular and positiveengagement with key support functions such as Risk, Compliance and HR to ensurealignment of policies and plans necessary to deliver a demanding transformationbenefit target.
  • Implementation of GlobalStandards, Financial Crime Compliance and Risk considerations in an alignedmanner within the context of the RBWM strategy through operational practice andplanned activity.

Major Challenges

  • Working under pressure,flexibility to redesign products/solutions in the face of ongoing change anditerative development, coordination of a diverse suite of stakeholders,optimization of resources against complex technical deployments.
  • The job holder will be workingwith multiple teams, across multiple geographies and need careful and closestakeholder management
  • HSBC has evolved over 150 yearsand its adoption of Digital channels is vital to the overall development of thebusiness.Achieving a leading positionin this aspect of Financial Services will require the development of newcapabilities and competencies with which the Leadership and Management of thebank, and the current culture, is continuously evolving.
  • Ensuring that all HSBC RBWMservices, and in particular the Intelligence Hub, offer outstanding Digitalcustomer experience and fully deliver on the brand promise and a coherent DigitalStrategy.
  • Provide market-leading,compelling Data and Machine Learning Services that can leverage the globalscale and distribution network. With increased connections between businessesaround the world, the aim is to take HSBC from a collection of locallyorientated digital experiences to one global set across RBWM.
  • The journey to createsustainable cost savings and operational efficiencies is being driven bystandardising systems, processes and data services on a global scale. To createsavings we need to drive out waste and duplication, streamline processes andtake out paper where we can
  • The job holder must contributeto ensuring the creation of one, modern bank, by supporting the creation of oneIT infrastructure, refining and removing redundant processes and automatingothers to ensure we deliver the best possible customer experience.

Role Dimensions

  • The role holder will have:
  • The role will sit within RBWMData and Analytics team, reporting to the Head of the Intelligence Hub.Key objectives and governance of thedeliverables in this role will ultimately be agreed by the hiring manager.
  • This role holder will beexpected to operate largely independently in the development, deployment andmanagement of the initiatives within their remit.

Managementof Risk

  • The jobholder will ensure thefair treatment of all customers is at the heart of everything we do, bothpersonally and as an organisation. This will be achieved by consistentlydisplaying the appropriate behaviours and values expected for the level of therole.
  • The jobholder will alsocontinually reassess the operational risks associated with the role andinherent in the business, taking account of changing economic or marketconditions, legal and regulatory requirements, operating procedures andpractices, management restructurings, and the impact of new technology.
  • This will be achieved byensuring all actions take account of the likelihood of operational riskoccurring and also by addressing any areas of concern in conjunction with linemanagement and/or the appropriate department.
  • regulatory requirements,operating procedures and practices, management restructurings, and the impactof new technology.
  • This will be achieved byensuring all actions take account of the likelihood of operational riskoccurring and also by addressing any areas of concern in conjunction with linemanagement and/or the appropriate department.

Observationof Internal Controls

  • The jobholder will also adhereto and be able to demonstrate adherence to internal controls. This will beachieved by adherence to all relevant procedures, keeping appropriate recordsand, where appropriate, by the timely implementation of internal and externalaudit points, including issues raised by external regulators.
  • The jobholder will implementthe Group compliance policy by containing compliance risk in liaison withGlobal Head of Compliance, Global Compliance Officer, Area Compliance Officeror Local Compliance Officer. The term ‘compliance’ embraces all relevantfinancial services laws, rules and codes with which the business has to comply.
  • This will be achieved byadhering to all relevant processes/procedures and by liaising with theCompliance department about new business initiatives at the earliestopportunity. Also and when applicable, by ensuring adequate resources are inplace and training is provided, fostering a compliance culture and optimisingrelations with regulators.