Role Title: HR Consultant - Diversity & Inclusion
Business: Human Resources
- As an HR Consultant you will be accountable for managing the successful delivery of HOST HR Diversity and Inclusion projects and initiatives that support the business strategy set out in strategic people plans. You will also be responsible for identifying/defining and driving HOST D and I strategy and priorities. You will work closely with HR Business Partners, HR Advisors and specialists (inc. D and I Global team) to help design pragmatic solutions to solve business problems, framing complex challenges by leveraging internal and external expertise to deliver solutions that have measurable impact for our business either globally or within country adding commercial value through HR projects.
- The HR Consultant will be able to effectively communicate and demonstrate how D and I HR projects and activities:
- Achieve a diverse HSBC HOST workforce and build a more inclusive culture
- Connect the people priorities and the business goals
- Explain and demonstrate understanding of capabilities and interdependencies of leadership, talent, culture and organisation to enable the business strategy through HR initiatives within their area of responsibility
- In order to accomplish these outcomes, is expected that the HR Consultant will:
- Manage programme delivery proactively balancing scope, schedule, interdependencies, budget and risks
- Be able to provide oversight to how HR initiatives align to the HR/ Business Strategy and relevant global/ country business/functional People Plans
- Be responsible for effective programme controls and procedures within their given initiatives
- Effectively manage relationships with internal and external stakeholders
- Report progress, issues, dependencies and risks to the relevant governance forum and make recommendations to influence decision making in order to maintain progress towards delivery
- Manage a team if appropriate to meet performance targets aligned to programme objectives and role-model desired behaviours
Impact on Business
- Create and drive effective HOST D & I strategy and project plans and HR initiatives to support delivery of business outcomes outlined in strategic people plans
- Proactively manage relationships with HOST HR and business leaders to support achievement of diversity targets and broader Group’s D and I ambitions
- Provides advisory and Subject matter expertise to HOST HR and business in the development and delivery of their D and I plans
- Find pragmatic solutions to solve business problems by framing complex challenges and thinking creatively leveraging internal and external expertise
- Execute deployment of HR solutions that have measurable impact through keeping focus on quantifiable difference to the organization and project success
- Analyse workforce trends utilising advanced analytics, formulating insights & recommendations to inform workforce strategy development
- Demonstrate strong leadership and role-model behaviours for the function and business. Advocate and champion the HR delivery model, driving collaboration between HR Consultant and COEs and HRBPs
- Seeks to identify business activity that has an impact on people and structure, and delivering appropriate solutions.
Customers / Stakeholders
- Help HRBPs, HRAs, and Centres of excellence explore and scope possible solutions to business problems
- Partner with the relevant Centres of Excellence teams to understand the advances in technology/analytics and consider how new/different ways of reporting and analysis can bring value to the business.
- Partner with the Analytics teams to undertake medium and long term workforce analysis perspectives, anticipating the impacts of the future of the workforce and how this may impact/benefit project planning and strategic deliverables
- Create collaborative environment in which COEs are included in direct conversations with the business so they feel empowered to really understand the business, its strategy and priorities
- Advocate the right thing to do for customers/stakeholders/colleagues
- Encourage others to demonstrate a commitment to diversity, inclusion and well-being in everyday actions
- Proactively encourage a broad and diverse network of collaborative relationships
Leadership & Teamwork
- Develop and sustain effective working relationships with HR teams, the business and within the HRC community, demonstrating the ability to utilize skill across the organisational matrix.
- Be a role model in team work and in the support and development of others.
- Delivers activity with integrity in business relationships, providing clear, candid, honest and rational input with a focus on solutions.
- Uses successful strategies to establish and grow business relationships; adapting approach to circumstances and people.
- Champions advocacy, and is aware of employee sentiment and the impact on decision making through a practical understanding of issues on the ground.
Operational Effectiveness & Control
- Determine appropriate project staffing and associated responsibilities. Set high expectations concerning quality and put in place quality assurance processes. Support the business partner to build frameworks to plan and manage the continuous process of change including dependencies, risk, potential scenarios ad options to mitigate.
- Report progress, issues, dependencies and risks to the relevant governance forum and make recommendations to influence decision making in order to maintain progress towards delivery and benefits realization. Ensure the smooth and timely handover of project activity in to the business as usual HR team.
- Brief COEs partners on the programme deliverables and required outcomes, involving the COEs in the building of the project plan as relevant including effective and relevant deployment of COE product offering which fulfil the business needs
- Builds a successful network of knowledge across the Centres of Expertise and HR Business Partners through tools, such as collaboration software, removing duplication of work and actively encouraging innovation
- Understand and champion the HR service delivery model – using positive and helpful language with customers putting the HR and Business Customer in the centre of what we do
- Understand and champion all HR policies and procedures and challenge and continually raise concerns as relevant where processes are not being followed and process improvement reviews are required.
- Support the design, delivery and enablement of global and local People Strategy.
- Apply several skills at once (such as business acumen, data judgment, leadership)
- Develop relationships with HR colleagues globally and within country as appropriate.
- Consistently manage a balance between the business change initiatives and HR driven initiatives intended to grow engagement with a backdrop of industry pressures, changes in the economy and ongoing revenue and cost challenges
- Manage a balance between organisational need, employee need, customer need and the HR teams’ ability to deliver and change.
- HSBC operates in a fast paced, fiercely competitive and heavily regulated world-wide Financial Services market.
- The role sits within the HR Business Partnering framework, supporting the People Agenda.
Takes responsibility for defining and planning the end-to-end approach needed to deliver a HR intervention successfully
Use effective change and project management approaches and techniques for gaining commitment to initiatives
Manages and coordinate the successful execution of plans
Follow through implementation effectively to ensure it is properly adopted and embedded
Demonstrates new ways of working to improve business performance highlights business risk arising from change.
Communicates and articulates change journey and adapting content and behaviour appropriately to the audience encouraging others to do the same
Uses different approaches and techniques to both question solutions for change, building awareness, and dealing with resistance to change
Take responsibility for defining and planning advanced change management approaches and techniques for gaining commitment to change initiatives effectively to ensure change is adopted and embedded
- Providing support to the Lead HR Consultant and, or Country and Global Head of HR as appropriate.
As roles operate in a matrix environment and across global and local markets the role holder should exercise awareness and knowledge of their local business and country change agenda.
The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours required to support the Best Place to Bank principles of Make Better Products, Sell Them Properly and Keep Them Sold.
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
- Also by addressing any areas of concern in conjunction with line management and/or the appropriate
Observation of Internal Controls
- The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.