Seasonal Distillery Tour Guide

Location:Aberdeenshire
Job Type:Full Time
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**The holder of this position will be working 2 days at**BenRiach distillery and 2 days at Glenglassaugh distillery.

Job Summary:

Scope: Functions as an ambassador for the distillery and its products, giving the customer the best possible experience as they tour the facilities and taste the whiskies. Basic Function: Customer focused hospitality professional who runs distillery tours and sells products in the distillery shop.

Job Responsibilities:

Leadership / Planning / Administration:

  • Meets and greets all visitors and tourists in a professional courteous manner.
  • Runs tours through the distillery, including Discover, Tasting and Premium tours.
  • Promote the sale of the products to the visitors, including the whiskies and branded items.
  • Assist the Sales & Marketing team when required.
  • Ensures uniform application and consistency of Company policies and procedures and develops good employee relations.
  • Builds company image by collaborating with employees and customers, following and enforcing ethical business practices.

Production / Safety / Quality / Environmental:

  • Ensure the Visitor Centre is kept clean, tidy and free from hazards at all time.
  • Drive safety initiatives. Ensure that safe working conditions exist and that all programs and policies are effectively implemented and practiced.
  • Ensure compliance with BF quality policies, standards, and systems.

HR Management:

  • Works with other Visitor Centre personnel in Scotland and Home Place personnel in Louisville to ensure standards are consistently applied. Financial Management:
  • Promote the sale of the products to the visitors, including the whiskies and branded items.
  • Ensure the till is managed and balanced as per the training provided.
  • Ensure the Visitor Centre shop is stocked appropriately.
  • Perform monthly stock checks in the Visitor Centre.

Required Experience & Education:

  • High School/GED/Secondary School; Experience:
  • Minimum 2 years of face to face customer service or retail experience
  • Must be fluent in English
  • Strong verbal communication skills
  • Strong people skills
  • Strong time management and organizational skills
  • Ability to multi-task and prioritize
  • Ability to work with minimal supervision
  • Keen attention to detail, with a commitment to follow through and follow-up
  • Must act in a professional manner in all situations

Preferred Experience & Education:

  • Some interest in whisky or the whisky industry
  • Experience in the hospitality industry
  • Experience using a POS till

Job Competencies:

  • Planning and Organizing
  • High-impact Communication

#LI-KI1

Business Area: Global Marketing

City: Elgin

State:

Country: GBR

Req ID: JR-00000299