Digital Governance & Framework Lead

Location:Greater London
Job Type:Full Time
Apply Now


Role Title: Digital Governance &

Framework Lead

Business: Retail

Bank & Wealth Management (RBWM)

***New or Existing Role?***Existing


Role Purpose:

-Within its Retail Banking and Wealth

Management (RBWM) line of business, HSBC is undertaking large

transformation programmes to ensure RBWM products and services are

accessible to customers through digital channels. The RBWM Digital

programme is of particular priority given the reach and impact of financial

technology innovation and increasing customer demand for online and mobile


-Within the Digital programme, it is crucial

that the Risk functions within HSBC are fully involved in the design and

deployment of all products and services, including the Information

Security, Credit, IT Security, Fraud, Legal, Operational Risk, Regulatory

Compliance and Financial Crime Compliance (FCC) functions to ensure the

Bank, and our customers, are secure and protected.

  • As a the

Digital Governance and Framework Lead, the role holder will be

responsible for working closely with the Digital Governance and

Framework Manager to ensure a

fit-for-purpose risk and control framework has been established.The framework should allow for appropriate

governance within Digital to ensure delivery at pace and drives risk


  • The role

holder will report to the Digital Governance and Framework Manager,

who reports into the Digital CCO. The role holder will also work

closely with representatives from across the Digital CCO.

Key Accountabilities

**Impact**on Business

Help to develop and embed the framework for ways of

working within Digital CCO including:

-Ensuring a consistent approach to BAU risk

management is adopted across RBWM Digital including documentation and


-Support in adopting agile practices and

reducing waste

-Assist with defining the Product Governance

Process for Digital products

-Promote the brand of the Digital CCO via

the Risk & Control Discipline

-Provide input to the monthly Digital Risk

and Controls (DRC) meeting and ownership of the ToR

-Manage Contractor resource, including cost

/ CIB approval, recruitment process, time sheet (Clarity/Fieldglass),

funding discussions, organisation chart

-Manages Mandatory training and policy

communication for the Digital CCO team

**Customers /


-Stakeholders across RBWM Digital

-2LoD stakeholders providing oversight to RBWM Digital.

**Leadership &


  • Lead on

development of the governance framework within RBWM Digital

  • Form

collaborative relationships across 1LoD and 2 LoD

Major Challenges

  • Navigating

complexity: proactively representing the myriad of inputs from

multiple Risk functions at a global, regional and country level as a

member of the Digital delivery team

  • Detailed

understanding: early and comprehensive articulation of appropriate

governance frameworks and processes that will be crucial for the

development of simple processes that enable Digital work streams to

succeed with strong, effective controls and to avoid late stage


  • Disparate

stakeholders: developing and maintaining productive relationships with

team members and stakeholders who are widespread geographically and


Role Context

  • Digital CCO has

first line of defence responsibility for the management of risks

arising from the rapidly evolving internet and mobile banking

channels. This will necessitate working closely with the Digital

delivery teams to ensure robust and effective risk control governance

processes are in place for Digital channels, as well as challenging

the Governance status quo where appropriate in line with emerging

customer requirements and technical innovation.

Management of Risk

  • The role

contributes to the implementation of operational risk and the role

holder should show be willing to learn about risk management, show an

aptitude for analytical thinking and problem solving, and

incorporating learning from actual incidents into framework and

process development.

**Observation of

Internal Controls**

  • The role holder

should adhere to all relevant internal controls.

Role Dimensions

  • Threats to

online services are developing rapidly which in turn result in

increased risks to the bank as more investment is devoted to the

development of these channels.Supporting

the development of governance frameworks to support the management of

fraud losses, reputational and regulatory risks is vital.