Digital Credit Control Lead

Location:Greater London
Job Type:Full Time
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Role Title: Digital Credit Control Lead

***Business:***Retail Banking & Wealth Management

***New or Existing Role?***New


Role Purpose:

-A key contributor within the newly established Digital Chief Control Office (CCO) Function that directly supports Retail & Wealth Management’s (RBWM) Digital Risk & Control management at HSBC, one of the world’s largest banking and financial services organisations.

-Our Digital teams are an integrated global group of over 3500 technologists and commercial thinkers, working across our offices in London, India, China, Hong Kong, the US, Canada, Poland and Mexico.

-Their work includes developing new mobile apps and online experiences; using digital messaging to build the relationship with our customers; building and improving the underlying technology and security platforms; and innovating our propositions to take advantage of new technology and trends. We are looking for collaborative thinkers and dreamers with the spirit to continue to make change happen. We champion brave new ideas that will transform future customer experiences.

-The purpose of the Digital Chief Control Office is to enable RBWM Digital to deliver safe and secure Digital Products using Agile/DevOps through the appropriate application of controls and risk management principles, ensuring that the overall control environment for Digital is fit for managing risk, delivering at pace and to a global scale.

-A key facet of navigating Digital is effectively managing the risks associated with the unsecured lending services being built across multiple markets. This role calls for an innovative approach and mind-set when it comes to looking at credit decisioning, looking at ways to simplify lending processes for our customers, and investigating opportunities to supplement current credit decisioning by utilising alternative credit data. Fundamentally, the role holder will support with the identification, assessment and management of credit risks, as well as the application of appropriate controls to promote the safe delivery of digital products to market.

-The role holder will be central to the Digital CCO Team, and will act as the key point of contact from a Digital CCO perspective with regards to management of Credit Risk & Controls.

Key Accountabilities

**Impact**on Business

  • Partner with the Digital business, Global RBWM Credit Risk function and Global Credit Control Services to enable the effective identification, assessment and management of credit risks relevant to digital.
  • Identify controls gaps and weaknesses, and advocate the effective design of improved credit controls for Digital; drive conversations within the bank to promote the Digital agenda.
  • Understand how alternative data sources could help supplement credit decisions. Provide risk and control guidance to teams with an insight to risk appetite, credit scoring strategies, score cards and overall understanding of credit decision systems
  • Analyse various types of alternative data sources that can help the bank to reduce manual intervention of applications without impacting our current credit risk appetite
  • Investigate ways to develop new risk models iteratively and continuously, assessing credit decision outcomes to quickly gauge the impact of sourcing new alternative credit data.
  • Maintain and/or develop subject matter expertise in the areas of digital channels and subsequent emerging risks, as well as any relevant regulatory developments
  • Prepare papers and updates for the RBWM RMM and other forums on specific risk and control matters relating to the management of digital credit risk and controls within RBWM


-Primary engagement with digital cross-functional teams responsible for designing and delivering digital products and services, working closely with Risk leads embedded within the teams.

-Strong alignment with Global RBWM Credit Risk and Global Credit Control Services, ensuring an effective feedback loop is maintained to improve oversight and ongoing digital development.

Leadership & Teamwork

-Work effectively and collaboratively within the CCO team, owning initiatives and leading on knowledge share

-Role model for a positive internal risk and control culture across Technology teams and shape the climate, tone and environment in which people work

-Make considered decisions that protect and enhance HSBC values, reputation and business

-Oversee the execution and remediation of thematic reviews / investigations / compliance reviews in response to internal or external events within Technology

-Strong teamwork across Digital, Technology, Risk and RBWM Business lines to establish and maintain productive personal relationships

Major Challenges

-Reimagining lending in a digital age and exploring credit models to support an ever changing landscape

-Understanding how customers interact with the bank using digital solutions

-Harnessing a dynamic environment: strong innovation in financial technology will result in new and emerging risks, opportunities and threats

-Developing and maintaining productive relationships with team members and stakeholders who are widespread geographically and functionally

Operational Effectiveness & Control

-Adherence to operational controls, as outlined in procedures and policies to ensure risks are identified and managed

Role Context

-This role has a first line of defence responsibility for the management of credit risks arising from the introduction of new, innovative ways to provide customers with unsecured lending through digital channels. The role will be functionally aligned under the CCO Head of Digital Controls and will necessitate working closely with the RBWM Credit Risk Function to ensure robust and effective credit controls are applied, as well as challenging the risk status quo where appropriate in line with the pace of delivery.

Management of Risk

-The role contributes to the implementation of risk and control management framework defined for Digital. The role holder should be willing to learn about risk management, show an aptitude for analytical thinking and problem solving, and incorporating learning from actual incidents into future practice.

Observation of Internal Controls

-The role holder must adhere to all relevant internal controls and should be able to demonstrate a flawless track record in this area.

Role Dimensions

-Due to the nature of the role there is limited direct financial responsibility.