PSOC Operator - SECONDMENT

Last updated an hour ago
Location:Edinburgh
Job Type:Full Time

End Date

Wednesday 21 April 2021

Salary Range

£20,664 - £22,960

We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

The successful applicant will work as part of a small operational team protecting Lloyds Banking Groups property, people and assets by responding to all enquiries and activities in relation to the physical security of our buildings.

Job Description

Role

  • In accordance with National Access Control Centre (NACC) requirements, produce and accurately program access control cards for colleagues and contractors who are based on Lloyds Banking Group (LBG) sites.

  • Receive, interpret and correctly action electronic security alarms and network incidents within agreed timescales.

  • Produce and release CCTV footage in line with LBG Policy and Procedures.

  • Ensure that all policies, procedures, standards and play books are complied with in order to minimise risks associated with the safety and security of people located at LBG sites.

  • Deal with telephone calls relating to site security and respond in accordance within agreed service level agreements.

  • Ensure that e-mail correspondence is actioned promptly in accordance with agreed standards.

  • Support the Physical Security Operations Centre manager in the compilation of statistics / data relating to access control and alarm acceptance service performance.

  • Continually look to identify and implement improvements to the service provided.

  • Perform standard administrative data processing tasks as instructed by the operational management team.

  • Perform standard data management tasks to support others by using established procedures.

Skills

  • Excellent customer service

  • A good understanding of data privacy requirements

  • Ability to follow and correctly interpret detailed operational instructions

  • Clarity of thought and a proven ability to make informed decisions and appreciation of the consequences of actions

  • Proven ability to work under pressure

  • Strong oral communication and confidence with dealing with individuals at all levels

  • Team working

  • Ability to drive own development and proactively seek out opportunities for self improvement.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.