Warehouse Team Manager - Site Services

Last updated 5 days ago
Job Type:Full Time

We are currently looking to recruit a Warehouse Team Manager to join our Site Services team at Ocado's state-of-the-art Customer Fulfilment Centre based in Purfleet, Essex, which is due to go live later this year. This site is 258,000 square feet and boasts world leading technology, which is predominantly developed in house at Ocado. At full capacity we will be fulfilling over 80,000 customer orders a week, which requires a 24/7 operation and a dedicated team of colleagues and managers who lead by example.

Working at the forefront of our Customer Fulfilment Centre's, our Team Managers are engaging and able to deliver direction and motivation to our Warehouse Personal Shoppers, whilst meeting agreed targets and standards within their respective work areas. You will also be accountable for shaping and delivering an outstanding employee experience for those working in your Business Unit, including training, development and ongoing coaching.

We are looking for someone who has experience in soft and hard services and/or facilities management, who can also demonstrate excellent people management skills. This will be a varied role which will involve managing our Central Stores team, liaising with external contractors and onsite service providers to include Catering, Pest Control, Tote Wash and Waste Removal/Collection and coordinating and overseeing regular charity purges and donations.

Roles and Responsibilities:

  • Manage, motivate and support a team of Coordinators and Personal Shoppers within a time-sensitive and demanding operational environment, to ensure effective contribution in order to deliver team performance and productivity
  • Be responsible for the delivery and reporting of specific area KPI metrics whilst managing individual performance against these agreed standards and targets
  • Drive the training and coaching of Coordinators and Personal Shoppers in your team, promoting progression and personal development, whilst ensuring they have the tools to perform their job to the highest standards
  • To carry out and chair investigations, disciplinaries, welfare meetings and probation reviews with the assistance and support of the People team
  • Maintain health and safety standards, promoting a positive on-site safety culture ensuring SSOWs/Risk Assessment materials for your business unit are fit for purpose are adhered to
  • Work closely with other support functions including the People Team, Engineering, Facilities and Safety Advisors to enable the CFC to achieve Ocado’s operational targets
  • Continuous improvement of your designated area – regularly focus on and proactively seek to implement smarter ways of working or adopt best practice ideas whenever reasonably practical, to improve overall work area/ zone productivity

You may also be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.

Knowledge, Skills & Experience:


  • You must have experience with both soft and hard facilities management
  • You should be an experienced manager capable of dealing with all people issues as and when they arise
  • You should have experience in dealing with external contractors and on-site facility management
  • Strong IT skills are essential and experience of using Google programmes would be advantageous
  • Excellent communication skills with the ability to communicate, coach, develop, motivate and build effective relationships within your team
  • You should lead by example by setting and stretching targets and setting clear objectives for both yourself and your team, demonstrating the ability to really engage and enthuse a diverse team in a time-constrained environment
  • The ability to make objective, consistent and well thought through decisions, including prioritising and delegating when appropriate
  • The ability to develop strong working relationships with other internal teams such as HR, Engineering, Resource Planning and Operations

Preferred (in addition to minimum):

  • Previous experience of working within a FMCG production, automated warehouse, distribution centre or industrial environment
  • A qualification in IOSH managing safely would be desirable as this role will involve reviewing risk assessments and SSOW’s (Safe Systems of Work)
  • Knowledge of using PPT's and Counterbalance would also be beneficial

What else do you need to know?

You will also be expected to:

  • Undertake tiered management/personal shopper tasks if the need arises
  • Stand/walk for extended periods
  • Lift objects weighing up to 30kg (periodically) from the floor to shoulder height
  • Wear protective equipment to ensure requisite standards of health and safety are maintained
  • Train to use Mechanical Handling Equipment
  • Work in environments ranging in temperature from 30℃ to -30℃

Our Managers live the value “We’re In It Together” – so a hands on approach is a must, as well as flexibility to working alternative shifts when required. In return for your hard work and dedication, you will have the opportunity to further develop your career either into more senior positions within the warehouse or sideways into other departments.

Working Hours:

This position will require you to work 48 hours per week any 5 from 7 days.

Please note: As this site is not due to go live until later this year, you will be based at our site in Erith, Kent initially; in order to go through a full induction, training and familiarisation of our Ocado Smart Platform (OSP).


You will be paid a competitive salary of around £30,000 per annum, which is dependent on previous experience.

What will I get in return?

  • Competitive salary and benefits including Free Shares and Life Assurance
  • 15% off your Ocado shopping
  • Onsite subsidised café and company shop offering discounts of up to 70% on groceries from leading brands and major retailers
  • Private Healthcare
  • National discounts including Vodafone, Merlin Attractions, Enterprise Car Hire and many more
  • Enhanced Pension scheme - matching up to 7% of your contributions
  • Employee Assistance Programme

We are thrilled to welcome applicants from across the world. Whilst we are able to offer visa sponsorship, please note that we are only able to cover the company-specific costs. For all employment offers made for UK roles, it is expected that you will be based in the UK in commutable distance, ready for your first day of work, so please keep this in mind. If you have any questions, please don't hesitate to ask.

Equal Opportunity Employer

Ocado is an equal opportunities employer and it takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership or offending background, or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes.