UX Writer

Last updated a minute ago
Location:Greater London
Job Type:Full Time

UX Writer

We are looking for a talented and versatile senior UX Writer to join our team. You’re the sort of writer who’s as interested in the detail of how things work as you are in the detail of grammar and words. You’re ready to grow and like owning projects end-to-end. You will play a key role in defining in-app user experiences, content strategy and service-wide guidelines. You’ll help shape junior writers and designers and lend your experience around the company.

Who you are

  • You’re a natural storyteller, a systems thinker, and a designer of content
  • You are passionate about taking complex systems and making them simple
  • You can design solutions that solve customer problems with humanity
  • Moving between strategy and hands-on writing and editing comes naturally to you
  • You’re a strong collaborator who can work across Design, Product, Engineering and Brand ensuring a consistent voice

What you’ll do

  • Collaborate with designers, researchers, product managers, and engineers to write meaningful and human product content
  • Connect customer journey needs with business goals, design direction, and brand guidelines to create content effectively for end-to-end customer experiences
  • Effectively manage multiple projects and deadlines
  • Create and help maintain writing guidelines that are in line our brand and voice
  • Develop messaging with an eye toward accessibility and localizing for different markets
  • Collaborate with stakeholders across the organization who come at experience design from different angles—like PR, brand, legal, risk, and more—to facilitate progress and influence direction
  • Partner with UX Researchers and Information Architects to observe and conduct user testing and research to inform our experiences
  • Champion the value of UX writing among other teams
Your background
  • 5+ years of experience writing digital content writing and editing
  • Excellent communication skills
  • Demonstrable time management and prioritization skills
  • Native fluency in written and verbal English