CIB Wholesale Payments - Client Service Account Manager - Associate

Last updated 9 hours ago
Location:Dorset
Job Type:Full Time

J.P. Morgan Wholesale Payments (WP) is one of the world’s largest, most trusted and innovative full-service providers of domestic and international cash management, liquidity, commercial card, FX, escrow solutions and merchant services. With more than 135,000 corporations, financial institutions, public sector agencies and non-government clients in over 180 countries across the globe, we offer specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable WP to deliver a consistent set of services to clients no matter where they are across the world.

Job Description

A Client Service Account Manager maintains and enhances best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Key Responsibilities

  • Develop, maintain and broaden partnerships with Clients
  • Understand Clients’ business to predict their needs and provide appropriate solutions
  • Become the Clients’ trusted adviser
  • Assist in developing and executing strategic Client plans
  • Promote use of self-service tools to reduce number of Client enquiries
  • Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities
  • Promote sharing of experience and best practice across the Service team
  • Participate in and support TS initiatives
  • Identify opportunities for product development and enhancement
  • Develop internal partnerships (e.g. Sales, Operations, Product, WSS)
  • Identify and escalate potential risk associated with Client activities
  • Record all Client interactions (e.g. calls, meetings, issues, proactive communications)

Qualifications / Experience

  • Excellent verbal and written communication skills
  • Ability to work effectively under pressure whilst maintaining a professional manner
  • Dual-ability to work effectively as both a team player and alone
  • Demonstration of cultural sensitivity and awareness
  • Proven negotiation skills
  • Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
  • Ability to develop and mobilise internal networks and resources
  • Ability to effectively use and manage multiple systems
  • Additional language is an advantage

Skills / Experience

  • Client service and portfolio management experience
  • Knowledge and understanding of Treasury Services products, processes and risk policies nice to have