Design Ops Lead

Last updated 3 minutes ago
Location:Greater London
Job Type:Full Time

JPMorgan Chase is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the centre.

Culture is important to us and we are looking for intellectually curious, honest, passionate and hungry individuals who are motivated to use and expand their skills, while working on a new and exciting venture.

We are looking for a profoundly engaged design operations lead to join us. In this role, you will be working alongside designers, product owners, engineers, content and researchers committed to designing customer-led products and services. This role requires a deep understanding of design processes, design system and toolkits. You will focus on introducing efficiency, consistency, and quality in core areas of Design Ops like design processes and toolkit, collaboration, and design value.

Responsibilities include:

  • Lead our operational strategy and delivery to maximise the impact and value of customer-centric design thinking
  • Run design operations, responding to and resolving questions, issues, and business problems to help the capability run efficiently
  • Manage stakeholders and proactively solve issues affecting design quality
  • Pushing for design consistency and excellence for design deliverables
  • Create and introduce right processes and structure for the design team to flourish
  • Facilitating opportunities to drive progress against goals and objectives, and establishing clear next steps and owners, and resolving blocks that impede progress
  • Acting as a bridge between the Design team and the Engineering, Product Management, and Marketing teams by making sure interdependencies are understood and planned for
  • Collaborate across all disciplines in the business ensuring communication is efficient
  • Proactively assessing risk, raising flags, and resolving issues before they become problems for the larger team
  • Help hire and onboard new design team members


  • 7+ years hands on experience in roles as design operations lead or manager, digital producer, supporting design teams and developing relationships.
  • Excellent communication and interpersonal skills with stakeholders at all levels
  • Capacity to oversee and efficiently manage design planning and deliverables across the business
  • Experience establishing internal frameworks and managing company-wide adoption of set standards to improve cross-functional focus and prioritisation
  • Strong understanding of multidisciplinary design processes, design system and toolkits
  • Passionate about creating customer-centric design
  • Strong project management skills
  • Develops and sustains effective and cooperative working relationships with peers, managers and other internal or external stakeholders
  • Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
  • Actively listens, hears and understands what is said and not said, and with nuanced comprehension of meaning and intent
  • Develops and sustains effective and cooperative working relationships with peers, managers and other internal or external stakeholders
  • Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)
  • Experience working in partnership with senior stakeholders