GI Claims Product Owner

Last updated 1 hours ago

GI Claims Product Owner

About the role

LV General Insurance are looking for a Claims Product Owner to join the team. The Claims Product Owner will be responsible for the delivery of features, user stories & NFRs across a number of claims systems for GI, within the agreed timeframe.

The Claims Product Owner will use the agile methodology where appropriate.

Where agile, the Claims Product owner will work with the Scrum Master and other team members, will have responsibility for delivery of user stories, acceptance criteria, business benefit as defined by the GI and claims portfolio strategy, vision and roadmap. Where appropriate and necessary for effective delivery the Claims Product Owner will work and co-ordinate with Product Owners and others in other Agile Release Trains such as Digital, Direct, Broker and Data Science.

Talk to us about flexible working..

When it comes to flexible working, we’ll do our best to accommodate your needs. At LV= General Insurance many of our employees work flexibly in many different ways, from part-time, flexi-time, job shares, an element of working from home or compressed hours.

We want the best people working at our organisation and we recognise that those people aren’t always available full-time.

So if you need any adjustments, let us know during your interview. If it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.

About you

The ideal candidate will have experience working in relevant environments such as Business Analysis/Project management/Agile SCRUM/Product Development/ New proposition/Customer & User experience. Knowledge of digital development & delivery and an understanding of general insurance particularly motor and/or home claims is desirable.

You will need to have a successful track record of delivering complex technology projects and/or programmes, utilising appropriate techniques and tools to ensure and measure success as well as experience in managing 3rd party relationships and project delivery.

As well as having excellent verbal, written communication and presentation skills you will need to be Logical and free thinking with the ability and willingness to work effectively under pressure to complete the tasks required in a timely manner and with a high degree of accuracy.


  • To own the end-to-end co-ordination, management and delivery of feature backlog and user stories ensuring the realisation of customer and business value.
  • Maintain the feature backlog with input from the relevant technical teams and other key stakeholders. Prioriitise the backlog, including user stories, defects and enablers. Prioritise based on value, time and other dependencies determined during planning.
  • Review and prioriitise the backlog as part of the overall planning stage, considering dependencies with other product owners both in Claims and as necessary in Digital, Direct, Broker etc. During the planning session with other product owners, be the source of story detail and priorities and take responsibility for agreeing the plan.
  • Take sole responsibility for accepting stories as done and ensure that each story meets the acceptance criteria and meets the definition of done.
  • Work with the Product Manager to understand the scope of any enabler work and work with the relevant technical teams to assist with decision making and sequencing of technical infrastructure changes.
  • Ensure that team retrospectives are held and actioned. Put in place improvement stories where required that will improve quality and increase velocity.
  • Prepare and demo relevant changes to key stakeholders as and when required.
  • Responsible for the NFRs for the claims developments within their track.
  • Product own the delivery of a variety of claims products and changes to support a range of projects that under-pin the GI and claims strategies as well as a business as usual change activities.
  • To manage 3rd party suppliers where they are involved in delivering the claims change or capability.
  • To ensure that the right level of testing is in place and that tests are executed and actions fed back into the capability backlog.
  • Work collaboratively with pan GI stakeholders and with external suppliers to ensure buy-in, alignment and successful delivery of the Claims Data Science roadmap/agenda.
  • To ensure all initiatives have defined business cases and that outputs are aligned to deliver the changes required.
  • To lead the shaping of the feature team(s), contributing ideas and fostering pace and enthusiasm.
  • To engage technical delivery areas to ensure application and infrastructure changes are scoped and delivered.
  • To pro-actively manage issues, risks and dependencies taking action as appropriate to achieve urgent resolution, escalating clearly and promptly as required.
  • To manage sprint activities on a day to day basis on behalf of the sponsor of the change through the change management framework.
  • To manage feature team budgets as appropriate.
  • Why Work for Us?

    Exciting things are happening at LV= General Insurance (GI). Having recently joined forces with Allianz, we’re proud to now be one of the largest personal insurers in the UK. Working with a new energy, we’re shifting gear and transforming our company, industry and beyond. And we’re just getting started.

    Driven by pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best loved insurer, by helping people look after what they love.

    Reward and Benefit

    This role is a Band C in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

    We’ll give you:

    • 30 days' holiday, with the option to buy up to 2 additional days
    • A competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)
    • An annual bonus scheme based on company and personal performance
    • Single cover private medical insurance which you can upgrade to family cover
    • A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
    • A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance

    To find out more about our benefits and rewards, please click here.

    LV= are an equal opportunities employer who value a diverse and inclusive working environment. We do not discriminate and we recognise and embrace that people work in different ways.

    We value alternative viewpoints, celebrate individuality and foster a culture where everyone feels respected for their individual contribution and is able to bring their true self to work.

    Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.

    With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.