Customer Service Representative - £18,135 P/A (General Insurance)

Last updated an hour ago
Location:West Yorkshire

Customer Service Representative - £18,135 P/A (General Insurance)

About the role

Due to COVID-19 you would be expected to work from home for the foreseeable future. This will be discussed further at telephone interview.

Why work with us?

At LV= General Insurance (LV= GI), we go above and beyond to help our five million customers look after what they love. And our dedication and commitment hasn’t gone unnoticed: we’ve been named Insurer of the Year and we’re a Which? Recommended Provider of car and home insurance, too. This is your chance to join our thriving Huddersfield office and help us achieve our ambition of becoming Britain’s best loved by providing our customers with an incredible service – day in, day out.

What you’ll be doing

Join us as a Customer Service Representative and you’ll spend your time taking calls from our customers about everything from insurance quotes to policy renewals and complaints. But ours isn’t an average call centre. What makes us different is that we truly understand what matters to our customers – and we’re committed to doing the right thing for each and every one of them. It can be fast paced – but we’ll ensure you’re up to speed with our products and industry leading approach, so you’re empowered to resolve every call in the best way possible.

About you

Whether you’re joining us from a similar role or looking to kick-start your career, you’ll need to:

  • Share our passion for providing stand-out customer service
  • Be an excellent communicator, both written and verbally, with good attention to detail
  • Have a strong work ethic and relish the opportunities for self-development

Be passionate, proactive and comfortable working in a busy, buzzy environment


Due to COVID-19 you would be expected to work from home for the foreseeable future. This will be discussed further at telephone interview.

Our Huddersfield office

A beautiful building in a lovely location, our Huddersfield office isn’t your average call centre. It’s a buzzing, collaborative, open space where teams work hard and have a great time doing it. There’s always something fun going on – and we regularly get together outside of work for impromptu drinks.

From hosting charity events to taking the time to tidy up the local river walkway together, we do lots within the local community, too. And with both on-site and offsite car parks, we’ve made sure commuting here is as convenient as can be.


We’re open for our customers from 8am-8pm weekdays, 9am-5pm Saturday and 10am-4pm Sundays.

Our working hours reflect that:

  • Your shifts will vary on a weekly basis to cover these hours. Typical shifts are 8am-4:30pm or 11am-8pm.
  • You’ll work 37.5 hours a week, on an 8 week rolling rota shift basis. Over the 8 weeks, you’ll normally be required to work 3 Saturdays and 2 Sundays, plus an occasional Bank Holiday.

Why Work for Us?

Exciting things are happening at LV= General Insurance (GI). Having recently joined forces with Allianz, we’re proud to now be one of the largest personal insurers in the UK. Working with a new energy, we’re shifting gear and transforming our company, industry and beyond. And we’re just getting started.

Driven by pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best loved insurer, by helping people look after what they love.

Reward and Benefit

We know that our people are central to our success. So it’s only right that we reward you with an attractive, competitive salary and benefits package, including:

  • 24 days' holiday – this increases after two years’ service
  • An annual bonus and salary review scheme based on company and personal performance
  • A competitive pension for which LV= will pay twice the amount you pay, up to 14%
  • The option to buy and sell holiday
  • Flexible working opportunities
  • A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
  • A generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance.
  • Team social events throughout the year
  • Employee wellbeing and engagement talks and workshops
  • Discounted cinema tickets


For more information and to apply, please click on the apply button. Closing date 19th March 2021.

LV= General Insurance is an equal opportunities employer who value a diverse and inclusive working environment. We do not discriminate and we recognise and embrace that people work in different ways. We value alternative viewpoints, celebrate individuality and foster a culture where everyone feels respected for their individual contribution and is able to bring their true self to work.