HR Shared Services Administrator

Last updated 25 days ago
Location:Blackburn with Darwen
Job Type:Full Time

As HR Shared Service Administrator you will work as part of a team in providing the very best administrative support to the business.

The role covers multiple disciplines from New starters, Leavers, Lifecycle and Payroll as well as other ongoing support with projects and ad-hoc requests. It is a demanding role, driven by process and requires the ability to meet SLAs, adapting to change and attention to detail.

Role and responsibilities:
Case Management through the Mott MacDonald MyHR system. Cases will include requests such as: reference requests, Contractual changes, Maternity, Paternity, Shared Parental, Resignations, New starter, probation etc
To gain knowledge and understanding of the processes within the HRSS team
To answer calls into the HRSS team in a timely manner. To become familiar with the requests that come through to the HRSS inbox and gain an understanding of how to process.
Processing information within the HR systems paying attention to detail
Reporting - to complete actions required for monthly / ad-hoc reports such as QA, payroll reports, starters/leavers, long service
Provide support when requested for other ad-hoc tasks/projects
Monthly 1-2-1s through Connect People
Learning and Development

Required skills and experience:

Working knowledge of HR systems
Awareness of HR Policies and Statutory requirements
Strong administration background
Customer Experience
Working in a process driven environment
Working Experience of Microsoft packages: teams, excel, word etc
GDPR knowledge and understanding
Experience in using Service Now is desirable

One of the largest employee-owned companies in the world, Mott MacDonald is a multisector consultancy providing engineering, management, and development services on projects in 150 countries. With over 16,000 of the best people working on a diverse range of challenges, we're helping our clients deliver sustainable infrastructure and development solutions. We have a collegiate and collaborative culture which values equality and diversity, and we take proactive steps to create an inclusive workplace. Together, we are opening opportunities with connected thinking.

If this sounds like somewhere you'd like to work, click apply to continue with your application.