Site Reliability Engineer

JPMorgan Chase (JPMC) is a leading global financial services firm and the largest bank in the United States with total assets of $2.687 trillion.  With an annual tech budget of $10B+, we has started significantly investing and building in the next generation core infrastructure, Cloud, Big Data and AI/ML technology. Our goal is to accelerate the delivery and adoption of the Global Technology Vision – and enable the firm’s Global Technology teams to deliver faster and more impactful for customers and clients.

We have a Sr. Site Reliability Engineer (SRE) position to help JPMC Big Data team on production support in public cloud. In this role, you’ll be working with AI/ML and cloud engineers to build the platform, pipeline, and monitoring systems to ensure the application landscape is designed to take most advantage of JPMC’s global cloud solution.

This role requires a wide variety of strengths and capabilities, including:

• Deep understanding of SRE philosophy, technologies, platforms and tools, SLA management, incident resolution, and automation
• Mastery of application, data and infrastructure architecture disciplines
• Expertise in working in partnership with colleagues throughout the firm, and in leading collaborative teams to achieve common goals
• Hands on experience on managing operations of large-scale internet-centric production environments for application or infrastructure services serving tens to millions of end users.
• Prior experience in big data/cloud technologies, where uptime and continuous availability was core to the business.
• Identify and partner with Infrastructure teams and AD teams to implement automation opportunities to drive down toil and reduce technical debt.
• Apply standards of cloud compliance to application design to achieve reliability
• Understanding of Networking and cloud technologies, for example Security, Load Balancing, Network routing protocols.

Responsibilities:

• Implement SRE frameworks to support globally multi-cloud environments, and ensure the highest level of SLA through operational excellence
• Provides failure analysis / root cause analysis when required
• Provides support to develop & improve the quality of technical engineering documentation
• Provides support to drive the maturity of the software development lifecycle
• Provides quality control of engineering deliverables
• Provides technical consultation to product management
• Performs deployment, administration, management, configuration, testing, and integration tasks related to the big data platforms in cloud environment
• Helps to develop new cloud engineering strategies and implementations for the firm
• Champion a DevOps model so that services are automated and elastic across all platforms
• Helps on coaching and mentoring junior team members.
• Writes operation documentation and knowledge base of known issues with solutions

• Participates in 24x7 SRE on-call rotations and escalation workflows.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or equivalent technical field
• Enterprise Cloud infrastructure experience (AWS, Azure, GCP) in a mission critical environment
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills
• Experience in site reliability engineering in one of the following languages: Python, Java, shell scripting, PowerShell or GO
• Hand-on experience with big data technologies(Hadoop, Spark, Airflow etc) and cloud-based technologies and tools especially in deployment, monitoring and operations, such as Data Dog, Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Deep knowledge of Internet protocols and web services technologies such as HTTP, DNS, TCP/UDP, JSON and REST
• Good understanding of networking protocols and cybersecurity best practices in cloud environment
• AWS or EKS certification is highly desirable