CIB Wholesale Payments - Global Trade Finance - EMEA Trade Operations Analyst/ Associate

Last updated 7 hours ago
Job Type:Full Time

Organisation Description

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The Role

Global Trade Finance provides its clients with financing, risk mitigation and processing of cross-border import and export activity. Trade Operations Analyst/ Associate will lead oversight of strategic initiatives and projects within operations as well as review, recommend and implement new methods and procedures for processing improvements and efficiencies. The Analyst/ Associate will support EMEA Trade Operations Managerin the end-to-end ownership of a portfolio of clients’ billing through building strong partnerships with internal/ external stakeholders to deliver service excellence.

Key Responsibilities

  • Collect and analyse complex sets of data with the aim of improving turnaround times of transactions to meet ever-increasing client demands

  • Manage key stakeholders to ensure quick turnaround times for clients and create new processes that improve service

  • Participate in revenue recovery from clients and partner banks, and establish bill recovery methodology for sensitive clients whilst maintaining relationships

  • Collaborate with and educate clients on the invoicing for Standby Letters of Credit

  • Understand and analyse systemic limitations

  • Understand and align business requirements with those of Trade Finance Operations

  • Host meetings with senior management to analyse and review KPIs as well as proposing and presenting solutions for client escalations

  • Propose, implement and manage process enhancements including technology innovations

Skills you will learn/ acquire

  • Be able to understand key features and compare different Traditional Trade products

  • Be able to strike the right balance when collecting outstanding receivables

  • Gain experience with clients

  • Gain important business writing and verbal communication skills

Essential Skills

  • Strong knowledge of Microsoft Office including Excel, PowerPoint, Visio, Tableau

  • Logical, analytical, organised and inquisitive

  • Ability to meet deadlines and able to work under pressure

  • Good communication skills both verbal and writing

  • Strong team player and ability to work in a matrix organisation

  • Good attention to detail

  • Proactive, high-energy and willing to challenge

  • Trade Finance knowledge preferred but not essential

  • Language skills an advantage