User Experience (UX) Design Director - Asset Management - Executive Director - London

Last updated 17 minutes ago
Location:Greater London
Job Type:Full Time

We are actively seeking an energetic and innovative User Experience Design Director to join our group. J.P. Morgan is transforming future of private banking by incorporating strong Product and Design discipline along with emerging technologies into the products and services we create. Our team, which sits within J.P. Morgan’s Digital Wealth Management, serves J.P Morgan’s International Private Bank clients as well as their advisors. We develop and refine the tools that are essential for helping our clients grow, maintain and make their money work smarter so they can reach their financial goals. The products we design must add value and strengthen the relationship between our clients and their advisors, while adding minimal complexity to their already busy lives. To do our job well, we utilize user-centered techniques to help us break through the industry jargon and bureaucracy and find insights that others can’t. We elevate UX not just to solve users’ problems but also to use design to steer the product’s evolution into a powerful and extensible framework.

Job Summary

  • This leadership role requires a deep understanding of experience design for digital products and services of all kinds, sizes, shapes and contexts
  • This Lead will help set the direction, vision, and methodology for an established team and set the bar for quality by example, with energy and passion. This will require a strong point of view on design, hands-on creation of experiences, developing strategies for implementation within a complex ecosystem and building meaningful relationships within the organization
  • A user-centric view is paramount for the role, while providing simple, fun and innovatively enriching mobile experiences for our customers. You will be working in a fast -paced environment alongside our product, business and engineering teams to deliver new experiences through effective artifacts. A balanced understanding of strategy, research, interaction and visual design is a must for the role


  • Lead and manage a global user experience design team responsible for supporting the international client platforms, including web and mobile apps
  • Effectively expand the team while ensuring the brand is represented across every touchpoint and the design system is harmonious and scalable
  • Meet or beat project metric goals at and after launch
  • Develop appropriate ongoing connection and buy-in with the relevant cross functional stakeholders
  • Serve as a customer-experience advocate and leader, excited about our customer’s lives through simple, intelligent and enriching products and experiences


  • Online portfolio demonstrating superior product design experiences (required for application- please include any passwords if password protected)
  • 10+ years of experience in product design and graphic / visual development required
  • BFA or BA in related design field is desirable
  • Proven line management experience for multi location teams
  • Ability to synthesize complex, interdependent, and sometimes competing needs
  • Awareness and practical understanding of current technologies and their application and relevance to digital experiences
  • Proven understanding of responsive web & mobile application design and wireframe development
  • Thrives in a fast­-paced, collaborative, team­-oriented, cross-­functional environment
  • Ability to influence others and provide thought leadership on design
  • Actively listens, hears and understands what is said and not said, and with nuanced comprehension of meaning and intent
  • Team work: Develops and sustains effective and cooperative working relationships with peers, managers and other internal or external stakeholders
  • Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)
  • Expert level ability in design software applications that include Sketch and prototyping programs such as Principle and InVision
  • Understanding of digital accessibility principles preferred
  • Wealth management industry experience preferred but will consider other backgrounds

The candidate needs to have impeccable interpersonal and people management skills, a proven drive for success, and a deep professionalism in their work.

The hiring manager for this job opening would welcome a conversation about flexibility. This could range from ad hoc flexibility in a full time position, to a more formal Flexible Work Arrangement

© 2021 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.