VP Senior Technical Writer - CIB Digital Experience Design Group - London

Last updated 1 hours ago
Location:Greater London
Job Type:Full Time

echnical Writer

  • Focus: Content for new platform for creating and distributing fintech apps
  • Approximately 70% editing/30% writing
  • Technical writing experience required
  • Remote for now

As the Digital Experience Design group, we partner with business, product and development teams across the Corporate & Investment Bank of J.P. Morgan to design products and services that drive engagement and increase client satisfaction.

We have over 130 designers, researchers and content creators working on world-class fintech products and non-digital solutions. Leveraging the latest techniques and technology, we develop a comprehensive understanding of user needs and desired outcomes—and deliver on them.

Learn more about Digital Experience Design: www.jpmorgan.com/design

The project

Digital Platform is a major J.P. Morgan initiative to drive the rapid development of fintech apps with ready-to-go frameworks and services. From concept to distribution, our platform drives faster coding, standardization, documentation and marketing. We’ve developed a unique visual and written approach to technical documentation to enhance the experience for both developers and business stakeholders.

The scope includes:

  • Edit API and other product technical documentation (Overviews, Concepts, Key Features, Use Cases, Getting Started, Code Samples, etc.) that meet the editorial standards.
  • Write new copy and edit existing copy following the guidelines and examples for voice and tone.
  • Drive for consistency in presentation and depth of detail across different products.
  • Work closely with stakeholders to improve their content.
  • Engage with designers, information architects, project managers, platform owners and others, as needed.
  • Provide insights for improving the platform.
  • Contribute improvements to the Content Guide.

Writing essential experience/understanding

  • Digital technical content editing/writing.
  • Content from many contributors edited into a consistent voice and tone.
  • Style book guidelines.

Technical essential experience/understanding

  • Strong working knowledge and experience documenting APIs.
  • Software development and/or technical support of complex systems.
  • Authoring/project tracking tools like Bitbucket, JIRA, Adobe Experience Manager, Docusaurus >2.0 (or similar, such as Gatsby).
  • GIT, Javascript, React.
  • Where and why technical documentation is important and where it fits in the SDLC.
  • Agile/Scrum methodologies.
  • Design language or design systems.
  • Ability to quickly learn technical concepts and understand how products work.

Preferred experience

  • Node, React, TypeScript, Webpack, Babel, Monorepos, Regular Expressions, Perl, RESTful services, YAML, MDX.
  • B2B financial services content.
  • AP Stylebook.

Every candidate interviewed will need to take a short editing test.