PSPD Vendor Manager

Last updated yesterday
Location:Hampshire
Job Type:Full Time

Position Description:

This Partner Manager role is primarily a delivery and operations role, but
also contains relationship management and discovery of new opportunity.
Interacting with the Lenovo Service Partners, managing relationships and
performance and to provide guidance, governance and reporting on performance
KPIs. This activity will include, monitoring and tracking performance metrics,
identifying trends where Service Partners are on or off track and ensuring
adequate plans in place to consistently met performance targets.

This role reports to Senior Professional Services Manager sitting in
Bratislava.

  • Review performance KPIs on a weekly, monthly and quarterly basis
  • Identify any off track areas and drive recovery
  • Ensure Service Providers adhere to agreed training and certification
    programs
  • On-board any new Providers; ensuring education of program expectations and
    KPI tracking
  • Identify performance improvement opportunities
  • Drive consistent BMS meetings and MBR reviews
  • Work with sales teams on new partner opportunities
  • Maintain and manage good working relationships with partners
  • Ensure adherence to scope of works deliverables to end customers via
    partners

Position Requirements:

Key Competencies Needed:

  • Working Knowledge on Windows Operating Systems and MS Products
  • Effective communication skills at all levels - written and verbal
  • Strong customer service skills
  • Able to read and effectively interpret data
  • Ability to assist in executing and overseeing activities in Service Delivery
    transformation projects
  • Able to prioritise in a fast paced, dynamic work environment
  • Ability to commit and hold to delivery dates, but also work with agility and
    speed to respond to short-notice requests
  • Effectively transfer thoughts and expresses ideas verbally in individual or
    group situations

What Lenovo can offer You:

  • An open and stimulating environment within one of the most forward-thinking
    IT companies
  • Opportunities for career development & growth
  • Access to trainings for personal development
  • An international team with a high focus on Gender Diversity
  • Attractive compensation package and Performance based rewards

About Lenovo Premier Support Services
Lenovo first class Premier Support provides direct access to skilled and
experienced Lenovo technicians offering comprehensive hardware and software
support. Our expert troubleshooters have the advanced technical know-how and
systems knowledge to quickly provide solutions and advice that will keep your
hardware and software operating at optimal efficiency.

About Lenovo
Lenovo is a $46 billion global Fortune 500 company and leader in providing
innovative consumer, commercial and enterprise technology. Our portfolio of
high-quality, secure products and services covers PCs, workstations, servers,
storage, smart TVs and a family of mobile products like smartphones, tablets
and apps. Everyone here at Lenovo is an integral part of the company, working
together, across continents, cultures and innovations, all comprised in a
friendly, fast-paced, work environment that focuses on one common goal: to be
known as the best in what we do.

Lenovo is an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.