EMEA CFS Services Product Manager

Last updated yesterday
Job Type:Full Time

Position Description:

The CFS Product Manager is responsible for specific Staging Area (CFS) product
planning, delivery and marketing throughout the product lifecycle. In the role
you will develop a vision and roadmap for the product based on input from
internal stakeholders, customers, market research and your own industry
insight. You will work closely with CFS vendors and other teams to deliver
products that align with this vision, meet market needs and are delivered to a
consistently high-quality standard.
You will identify the key benefits and value of these Services. This will be
used to create and maintain marketing plans and collateral (including web
updates, product training materials and sales training).

As part of CFS product development role you will be also responsible for:

  • Market identification > company types and sizes such as SMBs, LE, GA, PS,
    or MM
    • Market qualification > size of the market, Lenovo HW penetration,
    estimated services attach rate
  • Pricing calculation
  • Customer experience design

In the role you will own projects focused on improvements in products,
processes, routes to market and communication and address these together with
a Project Manager. You will collaborate with Worldwide Services Sales &
Marketing teams on product development and launch plans to ensure global
consistency. In this role you will be also responsible for competitive
product, pricing & terms research.

Job Responsibilities:

  • Define the product strategy and roadmap
  • Manage the product throughout its lifecycle from concept to end-of-life
  • Collect, manage and maintain traceability of requirements from all
    stakeholders across product releases
  • Write the business case for investments and gain internal approval together
    with a project manager
  • Propose a product marketing plan and budget and then deliver against it
  • Write Product Requirements and Market Requirements documents
  • Work with internal stakeholders and third parties to assess and establish
  • Be the recognized expert in the business on the Services, the market and the
  • Develop core positioning and messaging for the CFS Services
  • Set pricing
    • Monitor, report and improve product performance
  • Channel management and support
  • Commission market and competitor research
  • Promote the product to sales teams through sales training sessions,
    webinars, newsletters and other mechanisms
  • Develop and deliver training to Technical Solution Architects
  • Collate feedback from sales and customers
  • Evangelize the product internally and externally
  • Be recognized as a leader in the business and build relations with business

Position Requirements:

To be an eligible candidate you are expected to meet following conditions:

  • Relationship building capability in international highly dynamic environment
  • Minimum 5 years product lifecycle management in IT environment
  • Ability to provide reporting to project stakeholders on VP and ED level
  • Ability to understand structure and processes in matrix organizations
  • Analytical problem solving, fluency with MS Excel, PowerPoint
  • Project management and planning
  • Determination for delivering of results
  • Managing ambiguity in cross-functional projects
  • Experience with advocating technology solutions within Technology Products
  • Strong level of discipline, organization and pro-active attitude; Results
  • Good team player who can contribute on a professional and a personal level
    to the Lenovo team
  • Business fluent English, German/French would be a plus

What Lenovo can offer You:

  • An open and stimulating environment within one of the most forward-thinking
    IT companies
  • Opportunities for career development & growth
  • Access to trainings for personal development
  • An international team with a high focus on Gender Diversity
  • Attractive compensation package and Performance based rewards

About Lenovo Services
We think and act differently, shape a new Services culture with us!
Lenovo Services adopted a new way towards a smart transformation to become a
solution-based company. Services offer a comprehensive portfolio of services
that support the full lifecycle of the Lenovo products. At every stage from
planning, deployment, support to asset disposal we offer the expertise and
services to more accurately budget for the customer`s IT expenses, deliver
better SLA and generate greater end user satisfaction.

About Lenovo
Lenovo is a $46 billion global Fortune 500 company and leader in providing
innovative consumer, commercial and enterprise technology. Our portfolio of
high-quality, secure products and services covers PCs, workstations, servers,
storage, smart TVs and a family of mobile products like smartphones, tablets
and apps. Everyone here at Lenovo is an integral part of the company, working
together, across continents, cultures and innovations, all comprised in a
friendly, fast-paced, work environment that focuses on one common goal: to be
known as the best in what we do.

Lenovo is an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.