|Location:||Bristol, Edinburgh, Greater London|
|Job Type:||Full Time|
End DateThursday 28 January 2021
Salary Range£49,743 - £55,270
Agile Working OptionsOther Agile Working Arrangements / Open to Discussion
Job Description SummaryOperating within the Chief Customer Office, the Interactions Analytics and Performance team are here to develop and deliver customer interactions that are truly world class in nature, supporting the delivery of over £100m in commercial value per annum.
At Lloyds Banking Group, we’re motivated by a clear purpose - to Help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. And as the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK.
We’re looking for a Predictive Analytics Modeller Manager Analyst to join us in Interaction Analytics and Performance that will have the opportunity to add value through the successful delivery of insights and models that underpin the discretionary interactions that Analytics and Interactions support.
As part of your role, you'll be:
Responsible for leading on the delivery of impactful, commercially focused insight and working closely and engaging with a range of stakeholders.
Lead the use of Machine learned models to drive optimal decision making, to maximise the customer experience and enhance the commercial outcomes from all customer interactions.
Perform accurate data mining and extraction from the relevant structured and unstructured sources to support the development of new insight solutions. Manipulate, interpret and challenge data using a variety of data modelling tools (Teradata / SQL, SAS, R, Python) and applying statistical techniques to understand key drivers, risks and opportunities
Translate analysis into insight using appropriate medium to convey the story in a manner stakeholders understand and can use
Ensure the timely delivery of insight solutions and own the resolution of design issues and risk
Suggest the continuous development and shaping of data layers to meet evolving business requirements, supporting the delivery where appropriate
Promote the prominent use of models, data and analytics across Chief Customer Office
You’ll bring a strong grounding in the principles of advanced analytics and their application to real-word business problems.
You’ll bring an excellent commercial awareness and the communication and relationship skills to work effectively with a variety of technical and non-technical stakeholders.
Knowledge of statistical modelling techniques, such as logistic regression, Gradient Boosting, clustering, decision trees, random forest, significance testing would be desirable.
Experience using data science tools such as SAS, R or Python and Data coding experience in Teradata SQL or Hadoop or equivalent
We are looking for a professional with the right personal qualities to help us continually develop as a team. The ability to translate complex requests into accessible and straightforward recommendations is crucial, alongside having an openness to change, a growth mindset and an desire for continuing personal development. The world of data and insight is constantly changing, as are the needs and behaviours of our customers, so our role is also to continually evolve our skills.
Ideally, you'll also have :
A good understanding of how data & insight is used in commercial decision making and experience of working with others (both analytical and business) to deliver a common goal
Commercial and strategic mindset with ability to provide analytical solutions to business objectives and problems
Knowledge and experience in manipulation of data and information to create actionable insight that is conveyed in a compelling story (verbally, visually and written)
Our decision to recruit this role is a significant step, and reflects the strategic direction and intent we are making to continuously strive for the best - so if you’ve the technical analysis skills and background we’re seeking then we’d like to hear from you.
In return, you’ll enjoy our dedication to your ongoing personal and professional development. Here, you'll grow as a person and develop your career. As a valued member of our team, we'll support to grow and advance you through excellent training and progression opportunities. Our customers’ experience and success starts with yours.
So if you’d like to be part of an inclusive, values-based culture focused on making a difference, we’d love to hear from you. Whatever your aspiration, you can also expect excellent benefits, including performance-related bonus, private health cover, share schemes and a generous pension contribution, along with the option to choose an additional cash lump sum or pick from a wide range of industry leading benefits.
Together we make it possible - join us and you’ll be part of an organisation that values your contribution and empowers you to make a difference.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.