IS Operations Manager

Last updated 3 days ago
Location:York
Job Type:Full Time

Grade: ML2/SB2
Salary: £51,750 per annum to £76,000 per annum

At Northern, we’re creating a brand-new future not just for our organisation, but one that will transform the way we all think about rail travel and if you’re forward thinking, passionate and full of fresh ideas like we are, you could play your part in making it happen.

We recently launched our £500m fleet of new, state-of-the-art trains and we’re investing millions more in our existing fleet of trains and on station improvements all so we can continue to connect thousands of people across the North to work, leisure, education and more every day.

Our vision is all about taking them in an exciting new direction, delivering a different kind of travel experience, and introducing new ways of working.

We’re also investing in our people too, and we’re committed to building a business that’s just as diverse as the communities we serve.

So whatever your background, and whatever you have in mind for your own future, we think you’ll fit right in here.

In return, you’ll discover brilliant opportunities to grow and progress within Northern not to mention amazing perks and benefits like free or discounted travel, employee assistance, generous policies, regular pay reviews and a great pension. We look forward to receiving your application.

About the Job:

As IS Operations Manager you will be responsible for the day-to-day operation of IT Services and Infrastructure, incorporating Service Delivery, Networks and Infrastructure, and Systems Operation and lifecycle management. You will be supporting a user base of around 6,200, with upwards of 11,000 connected devices and a fleet of 200 digital trains.

You will be responsible for maintaining an up to date Service Catalogue and SLAs to support service delivery and will also be working on a series of technology refresh phases.

Your team will also be responsible for the technical platform that provides security from Cyber Attack and you will work closely with the Cyber Security and Compliance Manager to help to maintain Cyber Security Awareness throughout the business.


About you:

To meet the requirements of the role, you will need to;

  • Have excellent Written and Oral Communication Skills;
  • work as part of a team;
  • exercise attention to detail;
  • display superior organisational, planning and analysis skills;
  • have knowledge of Human Resources practices;
  • have leadership, people, financial literacy, multi-tasking and creativity skills;
  • have knowledge of MS Office software and Web;
  • work well to deadlines and under pressure;

You will have a Bachelor's Degree in Business or a Topic Relevant to the Industry


Benefits and Rewards:

By working as part of the Northern team, you will receive the following benefits:

  • Free Travel on Northern services – for you and your family*
  • 75% discount on all other Train Operating Companies leisure services*
  • Pension Scheme
  • A generous holiday entitlement
  • Maternity and Paternity Benefits – above the statutory minimum
  • Full uniform for frontline facing roles
  • Employee Assistance Programme – operating 24/7, giving a wide range of advice, support and useful information for employees
  • And many more!

*Terms and conditions apply

Important: Northern reserves the right to close the advert before the published closing date, if high volumes of applications are received. In this situation partially completed applications will not be progressed forward or given extra time to complete.