CIB - Wholesale Payments - Merchant Services - Head of Omni-Channel Solutions - MD - London/ Dublin

Last updated 21 minutes ago
Location:Greater London
Job Type:Full Time

The Head of Omni-Channel Solutions will have responsibility for driving the development and execution for the J.P. Morgan Merchant Services (MS) Omni-Channel strategy. The role will have significant influence on a fast-growing payments business undergoing transformation by defining long-term technology and business strategy to offer payment products and services to meet current needs and develop the framework for ongoing enhancements. In addition to developing the strategy the role will be responsible for developing the product capabilities, operating processes, controls, and key performance measures that will support the deployment of our solution. The ideal candidate will work seamlessly with other leaders of product organizations across the various lines of business to develop and execute the product roadmap necessary to make Merchant Services the leading and preferred payment network for merchants for payment transactions. The leadership role needs to be outcome-focused and have a management style that fosters teamwork. You will work across the business extensively and must demonstrate the ability to navigate a matrixed environment. The role provides the opportunity to approach the work with an agile mindset and entrepreneurial spirit. This is a very exciting time to join a team that is shaping the company’s global cross platform capabilities into products & services.


  • Direct accountability for the global Omnichannel Strategy and financial success of the product outcome, including associated financial budgeting, pricing strategy and demand management.
  • Lead the multi-year strategic vision, product roadmaps, product prioritization, execution and product support for all aspects of Helix platform, developing and adapting over time. Includes defining and managing flexible, scalable omni-channel payments technology blueprints which supports the lines of business.
  • Translate ideas and/or concepts into viable business cases and scoping statements with clear and achievable objectives.
  • Strong collaboration with Merchant Services Architecture and Product team to build payment solutions that align to our defined target-state architecture.
  • Define product features into building block Micro Services in cloud & hybrid domains
  • Define seamless integration end points to help normalize client experience
  • Partner with technology architects to deliver the integrated end points as API’s, widgets, embedded pages, integration accelerators etc.
  • Collaborate with product, business, platform teams to arrive at commonalities between features and capabilities to reduce redundancies, gain synergies and establish orchestrated means so they can be leveraged cross platform
  • Define and measure critical OKRs / KPI’s for platforms and map to product and services success
  • Review and represent as business partner in defining / establishing multi-year platform roadmap for product and services enablement aligning with business plan.
  • Effective communication and shared understanding across our engineering and business communities with lessons learned, issues and best practices.
  • Detailed reviews of technology programs and assess their alignment with strategic architecture and business aims, engineering practices, and efficient working practices


  • Strong relevant product experience in payments; technology and architecture experience and knowledge is a plus
  • Strong expertise in Merchant Acquiring and payment processing
  • Work experience in micro services architecture, enabling business models through business process management tools and orchestration
  • Strategic thinker that combines strong technical skills and creative problem solving -- turning strategy into actionable platform roadmap and delivery plans
  • Ability to translate product requirements into phased platform features and capabilities followed by execution in agile fashion
  • Prior experience in large scale internet companies/technologies, where uptime and continuous availability was core to the business
  • Identifying and partnering with technology teams and implement automation opportunities to drive down transaction processing times and increase business automation
  • Effectively translate business and product needs across platforms, in architectural, design and deep technical terms.
  • Establish strong bridge between technical and business testing for quality products and services
  • Strong technology delivery skills: well-organized, structured approach, ability to achieve tight timelines on complex deliverables
  • Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processes on simultaneous projects