Station Manager - 6 Months FTC

Last updated 3 days ago
Location:Blackburn with Darwen
Job Type:Full Time

Grade: ML1/SB2
Salary: £33,000 per annum to £49,360 per annum

At Northern, we’re creating a brand-new future not just for our organisation, but one that will transform the way we all think about rail travel and if you’re forward thinking, passionate and full of fresh ideas like we are, you could play your part in making it happen.

We recently launched our £500m fleet of new, state-of-the-art trains and we’re investing millions more in our existing fleet of trains and on station improvements all so we can continue to connect thousands of people across the North to work, leisure, education and more every day.

Our vision is all about taking them in an exciting new direction, delivering a different kind of travel experience, and introducing new ways of working.

We’re also investing in our people too, and we’re committed to building a business that’s just as diverse as the communities we serve.

So whatever your background, and whatever you have in mind for your own future, we think you’ll fit right in here.

About the role:

The west region is looking for a self-motivated & driven individual to take up the exciting and very challenging role of Station Manager at Blackburn.

This role will give the suitable candidate the opportunity to be involved with the exciting times ahead within this major city-centre location. An innovative mind is key to being successful in this exciting role and you will be responsible for developing the station team to embed a customer service culture based on operational excellence with a commercial focus. You will be interfacing with other departments and third parties in order to ensure the consistent delivery of a key element of the customer experience whilst developing this location into a flagship location.

  • Development
and implementation of processes and action plans based on trend analysis
  • Drive
improvements to the customer experience and delivery of the service at stations including safety and security, cleanliness, accessibility, information & communication
  • Manage
internal and external relationships in order to meet key performance indicators
  • Meet
revenue and cost targets whilst identifying opportunities to further increase revenue and reduce costs

About you:

You will be someone who relishes in the opportunity to make a positive difference to the everyday lives of our customers and station teams.

You will need to excel in the following areas:

  • A desire
to deliver excellent customer service
  • Strong
communication skills, effective communicator at all levels
  • Ability
to manage stakeholder expectations
  • Excellent
people management skills
  • Proven
organisational and time management skills
  • To obtain
or be willing to work towards your assessor qualifications
  • A full,
current driving license A sound management understanding of HR and safety policy

Benefits and Rewards:

By working as part of the Northern team, you will receive the following benefits:

  • Free Travel on Northern services – for you and your
  • 75% discount on all other Train Operating Companies leisure
  • Pension Scheme

  • A generous holiday entitlement

  • Maternity and Paternity Benefits – above the statutory
  • Full uniform for frontline facing roles

  • Employee Assistance Programme – operating 24/7, giving a
wide range of advice, support and useful information for employees
  • And many more!

*Terms and conditions apply

In return, you’ll discover brilliant opportunities to grow and progress within Northern not to mention amazing perks and benefits like free or discounted travel, employee assistance, generous policies, regular pay reviews and a great pension. We look forward to receiving your application.