Join Abcam as Cantonese & Mandarin Speaking Customer Service Specialist (Mission Acceleration Centre Specialist) 6-month FTC
With offices across the US, Europe, and Asia, Abcam is one of the leading life science companies today, achieving multi-year double digit growth with the aim of helping scientific researchers make breakthroughs faster. It’s our goal to provide a world-standard in protein research tools, technical support and delivery. When you join Abcam, you’ll join a global business with the passion and the vision to become the most influential company, and, best-loved brand in life sciences.
Reports to: Mission Acceleration Centre Manager
Abcam Customer Operations has an aspirational strategy supporting a bold transformation agenda. A key part to the strategy is the creation of a new global task-based team, called Mission Acceleration Centre. The team’s purpose is to help our customers prepare and re-stock for their mission, ensuring they get off to the best possible start, as fast as possible. We need dependable, high-performing talent focused on results to join this effort.
You will need to be comfortable in an environment where change is a constant, at Abcam we are always striving to improve everything we do.
Hours of work are 6am to 2.30pm, Monday to Friday
Handle all customer orders through automated or manual channels (includes distributor orders in Hong Kong and China).
Complete all order management related tasks, managing orders that are long term of stock, identifying product alternatives
Work closely with key partners including logistics, supply chain, finance and FedEx to ensure orders are delivered on time
Partner with Mission prep when customer contact is needed to provide a seamless customer experience
Be continuously reviewing processes and making suggestions to improve ASC processes to support the customer
Summary of Job Requirements:
High level of attention to detail, with an ability to spot errors easily
Confident working in cross functional teams to ensure a seamless customer experience
Customer focused approach, with customer satisfaction being a core driver – understanding of Net Promoter Score
Spots opportunities for improvement and acts on them
Demonstrates cultural awareness both internally and externally
Team player mentality: willingness to take on tasks and work them through to completion
Ability to multitask, prioritise and meet deadlines
Ability to work independently from own initiative
Our culture is our key differentiator. We believe in empowering individuals, with responsibility given at an early stage. The working environment is fun and fast-paced, collaborative and outcome focused, with a strong customer focus. In addition to competitive salaries, we offer an attractive and flexible benefits package (which includes shares for eligible employees), a culture focused on wellbeing and opportunities for growth and development.
In addition to competitive salaries, we offer an attractive and flexible benefits package, including our award-winning share scheme, a market leading family policy, a culture focused on well-being and opportunities for growth and development, as well as a highly flexible working environment.
What’s more, as a WORK180 Endorsed Employer, we are recognized globally as an organization that’s diverse, inclusive and supports women in the workplace.
Inclusion & Diversity - Abcam is an Equal Opportunity Employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.