Premier Technical Support Specialist with Polish

Last updated 9 hours ago
Location:Hampshire
Job Type:Full Time

Position Description:

This a technical role within the Lenovo’s Premier Technical Support team based
in Basingstoke, United Kingdom. In this role you will be delivering best in
class support to Lenovo’s Premier Support customers in UK and Poland. Over
phone and email you will perform remote troubleshooting and isolation to
accurately diagnose reported problems within the client product portfolio
(notebooks, desktops & tablets) maintaining high first time fix rates and
dispatching parts engineers to site as needed to perform repairs. Supported by
a team of Technical Account Managers you will oversee cases end-to-end with
exceptional case management, follow-up and customer communication.

This role reports to our UK Technical Support Manager.

Day-To-Day Tasks:

  • Assists customers and field engineers by diagnosing problems remotely
    through effective troubleshooting and isolation
  • Identifies the cause of hardware / software faults and provides a solution
  • Resolve over phone or email or onsite via parts and engineer dispatch
  • Working with Technical Account Management team to monitor and tracks issues
    to ensure speedy resolution.
  • Advises & educates customers through combination of experience & guideline
    documentation to ensure a solution to their technical issues.
  • Provides input on recurring customer problems and shares that information
    with other technical team members when relevant.
  • Monitors own ‘open case’ workload and drives to closure.

Position Requirements:

Key Competencies Needed:

  • 3+ years of experience in Client Technical Support roles.
  • Experience within IT Services and Working with Field Service Providers
  • Working Knowledge on Windows Operating Systems and MS Products
  • Proven ability to troubleshoot both hardware and software across client
    products (notebooks, desktops, tablets)
  • Effective communication skills at all levels - written and verbal

Want to hear more on Premier Support? Have a look at what our teams says on
Premier Support: https://bit.ly/312wSPq

What Lenovo can offer You:

  • An open and stimulating environment within one of the most forward-thinking
    IT companies
  • Opportunities for career development & growth
  • Access to trainings for personal development
  • An international team with a high focus on Gender Diversity
  • Attractive compensation package and Performance based rewards

Lenovo is an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.

About Lenovo Premier Support Services
Lenovo first class Premier Support provides direct access to skilled and
experienced Lenovo technicians offering comprehensive hardware and software
support. Our expert troubleshooters have the advanced technical know-how and
systems knowledge to quickly provide solutions and advice that will keep your
hardware and software operating at optimal efficiency.

About Lenovo
Lenovo is a $46 billion global Fortune 500 company and leader in providing
innovative consumer, commercial and enterprise technology. Our portfolio of
high-quality, secure products and services covers PCs, workstations, servers,
storage, smart TVs and a family of mobile products like smartphones, tablets
and apps. Everyone here at Lenovo is an integral part of the company, working
together, across continents, cultures and innovations, all comprised in a
friendly, fast-paced, work environment that focuses on one common goal: to be
known as the best in what we do.

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.