Customer Service Adviser - BOS Kyle

Last updated yesterday
Location:Highland Council, South Ayrshire Council
Job Type:Full Time

End Date

Monday 18 January 2021

Salary Range

£18,200 - £18,410

We support agile working – click here for more information on agile working options.

Agile Working Options

Flexible / Variable Hours

Job Description Summary

Working as part of a team to help new and existing customers with their financial & service needs via a range of channels. Delivers an excellent Come and join Bank of Scotland to give our customers the support they need to make well-informed decisions, and in turn support the Group’s purpose of Helping Britain Prosper. Whether it’s saving, spending or borrowing, we want you to help our personal and business customers navigate through their individual journey.

Bank of Scotland is proud to serve Scottish people, businesses and communities with guidance and support from a traditional relationship Bank. We care about our customers and about Scotland. Having supported Scottish people and businesses for over three centuries, we have the expertise and gravitas that customers find reassuring.

Job Description

Join the friendly can-do people who make things happen

At Bank ofScotlandwe go the extra mile to make things happen for our customers every single day. We’re looking for new Customer Service Adviser– could you join our team and make a real difference to the lives of our customers?

Start your journey with us

Are you down to earth and approachable? Do you know what makes for an excellent customer experience? If the answer is yes, we want to hear from you.

As a Customer ServiceAdviseryou’llbe the first point of contact between us and the most important part of our business: our customers. Working acrossa number ofbranches you’ll develop new relationships, build a network to support your future career and seefirst-handthe impact you can have on our customers.

Day-to-day you could be:

  • Greeting customers asthey call or visit our branches

  • Helping customers with many of theirday-to-day queries

  • Helping customers use our technology

  • Supportinga number ofbranches within your local area

  • Working with your team to make life easy for our customers

  • Taking the time to really get to know your customers and colleagues

  • Supporting initiatives within the local community

Our branches are open at varying times Monday to Saturday (with some opening Sundays) to ensure we can support our customers when they need us. As a Customer ServiceAdviseryou’ll work a variety of hours acrossthese days.

Why is Bank of Scotlandthe right place for you?

From the beginning we’ll give you excellent training and all the support you need, regardless of whether you have previousfinance or banking experience.You’ll alsoopen upa range of opportunities to learn,grow and develop within Bank of Scotlandand our broader Group.

Our colleague reward package can be tailored to suit your lifestyle. You’llbenefit from a wide selection of optionsthat fit your individualneeds includingahostof flexible benefits, private healthcare, colleague shareschemes, pension schemesand you can even choose to buy or sell your holiday allowance.

If buildinga collaborative and inclusive environment wherecustomers, colleagues and communities areappreciated everysingledayis as important to you as it is to us – then we’d love you to apply.

Want to join us?

Our roles generate a lot of interest and occasionally wehave toclose the adverts slightly earlier than stated on our website.Soif you think working with us could be right for you, please apply now.

The hours you work will be individual to you, so whilst we advertise our full-time salary, this will be pro-rata for reduced hours working.

The diversity of experience amongst our colleagues makes our workplace unique, so we encourage people from every kind of background to apply. As part of Lloyds BankingGroupwe’re proud of the culture we’re building;the Grouphasbeen named a Times Top 50 Employer for Women, a Top 10 Employer for Working Families and listed in the Top 10 Employers by Stonewall. The Group has also been named the Best Bank in the World for Diversity and Inclusion by Euromoney, has anaward winningReturn to Work Programme and is proud to be the first FTSE 100 organisation to set an ethnic diversity target – Bank of Scotlandis proud to bea part of this.

Apply todayand become part of an inclusive, values-led culture, focused on makingit happen for our customers.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.