Premier Support Technical Trainer

Last updated 4 days ago
Location:Hampshire
Job Type:Full Time

Position Description:

We are looking for an enthusiastic Technical Trainer to join our Premier
support team. You will assess and develop technical training materials and
programs and help team members develop skills that will make them better
professionals.
Technical trainer must be extremely knowledgeable in the field of I.T and have
expertise in Hardware Troubleshooting possessing solid technical aptitude.
Additionally, we expect you to be an excellent communicator, able to explain
complex subjects in a clear and interesting way.
The goal is to contribute to the development of the team's technical/IT skills
to meet organizational and customer needs.
Responsibilities

  • Devise technical training programs and assessments
  • Produce training schedules and classroom agenda
  • Determine course content based on new products & technologies
  • Prepare training material (presentations, hands on etc.)
  • Execute training sessions, webinars, workshops etc. in groups and
    individually
  • Arrange for and conduct on-site (Partner, Customers) training when needed
  • Keep and report data on completed courses, absences, issues
  • Observe, evaluate & measure results of training programs
  • Determine overall effectiveness of programs and make improvements and
    updates as required

Position Requirements:

  • Proven experience in delivering technical training
  • Knowledge of modern training techniques and tools in technical subjects
  • Experience in designing technical course content
  • Ability to address training needs based on internal metrics
  • Working knowledge in MS Office (especially Power Point)
  • Outstanding communication skills and comfortable speaking to internal and
    external team members & customers
  • Excellent organizational and time-management abilities
  • Relevant technical field certifications (ITIL 4, Tafe train the trainer cert
    IV
  • Knowledge about ESD (electro-static discharge) and appropriate repair
    procedures

What Lenovo can offer you:

  • Opportunities for career development & growth
  • Opportunity to have an impact and bring own added value
  • Access to various trainings
  • Performance based rewards

Lenovo is an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.

About Lenovo Premier Support Services

Lenovo first class Premier Support provides direct access to skilled and
experienced Lenovo technicians offering comprehensive hardware and software
support. Our expert troubleshooters have the advanced technical know-how and
systems knowledge to quickly provide solutions and advice that will keep your
hardware and software operating at optimal efficiency.

About Lenovo

Lenovo is a $46 billion global Fortune 500 company and leader in providing
innovative consumer, commercial and enterprise technology. Our portfolio of
high-quality, secure products and services covers PCs, workstations, servers,
storage, smart TVs and a family of mobile products like smartphones, tablets
and apps. Everyone here at Lenovo is an integral part of the company, working
together, across continents, cultures and innovations, all comprised in a
friendly, fast-paced, work environment that focuses on one common goal: to be
known as the best in what we do.

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.