Digital Workplace Policy Specialist

Last updated one month ago
Job Type:Full Time

“We are on a mission to transform the future of grocery retail through sustained technology innovation.”

Ocado Technology is putting the world’s retailers online using advanced artificial intelligence, robotics, big data, the cloud and IoT. We develop the innovative software and hardware systems that power, as well as the unique ‘Ocado Smart Platform’ which is being implemented by ambitious retailers across the world from Europe to America, Asia and beyond. With everything from websites to highly automated warehouses that we design in-house, our employees are skilled specialists with expertise across a wide range of technologies, working on cutting-edge innovations that are shaping the future of our society.

We are a fast- growing company: today we have colleagues in 7 development centre across the UK and Europe, with offices open in London, Hatfield, Welwyn Garden City (UK), Krakow, Wroclaw (Poland), Sofia (Bulgaria) and Barcelona (Spain), with a satellite office in Stockholm (Sweden).

We champion a value-led culture to get our teams working at their very best and to help create a collaborative working environment with inspiring projects that our people love. Core values of Trust, Autonomy, Craftsmanship, Collaboration and Learn Fast help drive our innovative culture. But don’t just take our word for it, have a look at what our people are saying about us on Glassdoor.

What does the team do

Group IT has the mission to provide the strategic direction, governance and delivery of the core IT services which enable Ocado Group as a whole to deliver on its missions.

The Digital Workplace team is working to ensure that all employees within Ocado Group have the right technologies to do their jobs successfully and in the easiest way possible.This involves providing end users with the optimum software and hardware in five interconnected points. Messaging, Productivity, Collaboration, Communication and Mobility.

What would I be doing?

As the Quality Assurance Manager you will ensure that there is a documented layer of governance around the provision of the Digital Workplace Platform.

The role will involve working closely with other members of the Digital Workplace team to ensure that there are sufficient quality controls in place around the technologies being provisioned. This means being responsible for the creation and maintenance of policies, procedures and processes where required.

  • Develop and document governance controls around the provision and use of the Digital Workplace platform, including policies, processes and procedures
  • Ensure all existing documentation is consistently up to date with the use cases and technologies being used within the platform
  • Work with the Product Managers to ensure any new features and functionalities on the development roadmaps are catered for with relevant documentation
  • Ensure that existing documentation allows for efficient and effective process flows within all areas of Digital Workplace
  • Work with the Product Managers and Training Lead to ensure that all new controls are communicated to and understood by the end users
  • Work with the Ocado Internal Audit team to analyse any findings from regular audits and take on the actions in conjunction with the Digital Workplace Manager
  • Provide alignment with InfoSec, Legal and the DPO to ensure Digital Workplace policies compliment wider corporate policies and processes

What we are looking for

  • Excellent verbal and written communication skills
  • Prior experience in writing IT policy documentation and ensuring it remains up to date and available
  • Strong knowledge of SaaS solutions and controls
  • High standards of expectations for ensuring departmental policies meet Ocado corporate standards
  • Ability to converse technically with supplier and vendors and translate into a communicable standard
  • Strong eye for detail


  • Prior experience of G Suite, Slack and Box

What we offer you

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. Within our flexible environment we can offer technically stretching work, a competitive salary and share schemes. Benefits include pension scheme, train season ticket loan (interest-free), free shuttle bus from Hatfield train station and of course, healthy Ocado retail staff discounts.

We also have regular divisional socials, sports clubs not to mention the Ocado Technology Academy for a packed schedule of courses, conferences and events such as discussion sessions, conference briefs and external guest speakers. If you think you have what it takes to make a difference, please submit your application below.

Due to the energising nature of Ocado's business, vacancy close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment.

Please note: If you have applied and been rejected for this role in the last 6 months, or applied and been rejected for a role with a similar skill set, we will not re-evaluate you for this position. After 6 months, we will treat your application as a new one.

Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity above gender, sexual orientation, race, nationality, ethnicity, religion, age, disability or union participation. We are an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally.